fix problems on Unistellar [iphone]

—— Run into issues on Unistellar? Get help pending when official support gets back to you!

Unistellar

Info:

company: Unistellar

: https://unistellaroptics.zendesk.com/hc/en-us

Chat with our AI-based Unistellar Support

🛠️ Common Unistellar Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Unistellar crashes upon connection

Fix: 1. Restart your iPhone: Sometimes, a simple restart can resolve app crashes. Press and hold the power button until you see the 'slide to pow... ⇲

unstable Wi-Fi connection

Fix: 1. Check your Wi-Fi signal strength: Ensure you are within a good range of your Wi-Fi router. If the signal is weak, try moving closer to th... ⇲

UI issue

orientation issues

Fix: 1. Check device orientation lock: Swipe down from the top right corner of your iPhone to access the Control Center and ensure that the orien... ⇲

difficult to use interface

Fix: 1. Explore tutorials: Look for any user guides or tutorials within the app or online that can help you understand the interface better. 2. C... ⇲

Network issue

frequent disconnections

Fix: 1. Ensure your device is updated: Go to Settings > General > Software Update and make sure your iPhone is running the latest iOS version. 2.... ⇲

Unistellar fails to connect to Wi-Fi

Fix: 1. Restart the app: Close the app completely and reopen it to see if it resolves the connection issue. 2. Reboot your iPhone: Sometimes, reb... ⇲

Bugs issue

misidentification of celestial objects

Fix: 1. Ensure location services are enabled: Go to Settings > Privacy > Location Services and make sure it is turned on for Unistellar. This all... ⇲

Unistellar is rushed and not ready for use

Fix: 1. Provide feedback: While direct feedback is not suggested, consider documenting your experiences and suggestions for future reference, whi... ⇲

Freezing issue

Unistellar freezes during operation

Fix: 1. Close background apps: Double-click the home button (or swipe up from the bottom on newer models) to see all open apps. Swipe up on any u... ⇲

Slow issue

slow connection times

Fix: 1. Check your internet speed: Use a speed test app to ensure your Wi-Fi connection is fast enough for the app's requirements. If it's slow,... ⇲

Screen issue

excessive screen real estate usage

Fix: 1. Adjust display settings: Go to Settings > Display & Brightness and try changing the text size or display settings to see if it helps with... ⇲

Storage issue

inability to save images

Fix: 1. Check app permissions: Go to Settings > Privacy > Photos and ensure that Unistellar has permission to access your photos. 2. Look for a s... ⇲

Updates issue

forced auto updates

Fix: 1. Disable auto-updates: Go to Settings > App Store and toggle off 'App Updates' to prevent automatic updates. You can still manually update... ⇲

glitchy firmware updates

Fix: 1. Ensure stable connection: Make sure your device is connected to a stable Wi-Fi network before attempting a firmware update to avoid inter... ⇲

Compatibility issue

incompatibility with certain devices

Fix: 1. Check compatibility: Visit the app's page on the App Store to see the list of compatible devices. Ensure your device meets the minimum re... ⇲

Camera issue

lack of raw image file capture

Fix: 1. Check app settings: Look through the app's settings to see if there is an option to enable raw image capture. Some apps have this feature... ⇲

Support issue

no suggestions for connection issues

Fix: 1. Check the FAQ section: Look for a help or FAQ section within the app that may provide troubleshooting tips for connection issues. 2. Expe... ⇲