fix problems on Flagstar [iphone]

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Flagstar Mobile Banking
Info:
company: New York Community Bank
: https://www.flagstar.com/customer-support.html
: www.flagstar.com
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Glitches issue

Glitches and freezes on functions

Fix: Close other apps running in the background. Double-click the home button (or swipe up from the bottom on newer iPhones) and swipe up on apps... ⇲
 
Loading issue

Loading issues when accessing statements

Fix: Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if the issue persists. If using Wi-Fi, try resta... ⇲

Session timeout issues during transactions

Fix: Try to complete transactions more quickly to avoid timeouts. If you know a transaction will take longer, consider starting it earlier. OR... ⇲
 
Downloads issue

No option to print or download statements

Fix: Take screenshots of your statements as a workaround. Press the side button and the volume up button simultaneously to capture the screen, th... ⇲
 
Login issue

Login issues due to incorrect credentials

Fix: Double-check your username and password for typos. Ensure that Caps Lock is off and that you are entering the correct case-sensitive informa... ⇲

Face ID does not work

Fix: Check if Face ID is enabled for the Flagstar app. Go to Settings > Face ID & Passcode and ensure that the app is listed and enabled. OR I... ⇲
 
Security issue

Security question problems

Fix: Review the security questions you set up and ensure you are answering them exactly as you did when creating them. Sometimes, slight variatio... ⇲

Flagstar does not alert for fraudulent activity

Fix: Check your notification settings. Go to Settings > Notifications > Flagstar Mobile Banking and ensure that notifications are enabled for ale... ⇲

Frequent password reset requirements

Fix: Ensure you are using a strong password that meets the app's requirements, as weak passwords may trigger resets. Use a mix of letters, number... ⇲

Flagstar does not support special characters in passwords

Fix: Create a new password that only includes letters and numbers, avoiding special characters altogether. This can help you log in without issue... ⇲
 
Slow issue

Slow fund crediting

Fix: Check the transaction processing times for your bank. Some transactions may take longer to process depending on the type of transfer or paym... ⇲
 
Crashes issue

Flagstar crashes during Zelle transactions

Fix: Ensure that your app is updated to the latest version, as updates often fix bugs related to specific features like Zelle. OR Try logging... ⇲
 
Account issue

Inability to manage funds or transfer between accounts

Fix: Check if you have the necessary permissions set up in your account. Some accounts may have restrictions on fund transfers that need to be ad... ⇲
 
Notifications issue

Lack of push notifications for pending transactions

Fix: Check your app notification settings to ensure that push notifications are enabled. Go to Settings > Notifications > Flagstar Mobile Banking... ⇲
 
Freezing issue

Website freezes and requires frequent password resets

Fix: Clear your browser cache and cookies. This can resolve freezing issues. In Safari, go to Settings > Safari > Clear History and Website Data.... ⇲
 
UI issue

Difficult navigation in the new app

Fix: Familiarize yourself with the app layout by exploring each section. Take note of where key features are located to improve your navigation e... ⇲
 
Support issue

Inconsistent customer service response

Fix: Document your inquiries and responses to track the timeline of your issues. This can help you follow up more effectively. OR Utilize any... ⇲
 
Updates issue

Flagstar maintenance without prior notice

Fix: Regularly check the app's update section in the App Store for any announcements regarding maintenance or updates. OR Follow Flagstar's so... ⇲
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 what users are saying
Good experience
93.6%

Bad experience
4.4%

Neutral
2.0%

~ from our NLP analysis of 14,232 combined software ratings.

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 Private Data Flagstar collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics