fix problems on Booknet [iphone]

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—— Run into issues on Booknet? Get help pending when official support gets back to you!

Booknet – electronic books
Info:
company: Biblioteka Group Limited
: https://litnet.com/feedback
Chat with our AI-based Booknet Support
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Payments issue

insufficient funds despite balance

Fix: 1. Double-check your account balance within the app to ensure it reflects the correct amount. 2. Log out of your account and log back in to... ⇲
 
Audio issue

audio option not available

Fix: 1. Ensure that your app is updated to the latest version. Go to the App Store, search for Booknet, and check for updates. 2. Check your devi... ⇲
 
Loading issue

Booknet not loading books

Fix: 1. Check your internet connection to ensure it is stable. 2. Close the app completely and reopen it. 3. Clear the app's cache by going to Se... ⇲
 
Permissions issue

purchase restrictions for users under 14

Fix: 1. If you are under 14, consider asking a parent or guardian to assist with purchases. 2. Check if there are any parental controls set on yo... ⇲
 
UI issue

no author profiles accessible

Fix: 1. Ensure that you are logged into your account. Sometimes, author profiles may not be accessible without an account. 2. Check for any app u... ⇲

spacing issues in books

Fix: 1. Check the app's settings for any formatting options that may adjust text spacing. Look for options like 'Text Size' or 'Line Spacing' in... ⇲

only shows 'my library'

Fix: 1. Ensure you are logged into your account. If you are not, log in to access the full features of the app. 2. Try refreshing the app by clos... ⇲
 
Customization issue

lack of recommendations

Fix: 1. Ensure that you have completed your profile and preferences in the app, as this may help the app generate better recommendations. 2. Try... ⇲
 
Updates issue

Booknet not updated for iOS

Fix: 1. Check the App Store for any available updates for Booknet. If an update is available, install it. 2. If the app is not compatible with yo... ⇲
 
Notifications issue

notifications not functioning properly

Fix: 1. Check your device's notification settings by going to Settings > Notifications > Booknet. Ensure that notifications are enabled. 2. Resta... ⇲
 
Search issue

inability to search for new stories

Fix: 1. Ensure that you are connected to the internet. 2. Close the app and reopen it to refresh the search function. 3. Check for any app update... ⇲
 
Compatibility issue

Booknet performs poorly on iPhone

Fix: 1. Ensure that your iPhone has enough storage space available. Go to Settings > General > iPhone Storage to check. If storage is low, consid... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
55.2%

Bad experience
41.4%

Neutral
3.4%

~ from our NLP analysis of 29 combined software ratings.

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 Private Data Booknet collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content
    • Diagnostics

  Cost of Subscriptions
  1. Top up the wallet for 2 USD: $1.99 Top up the wallet for 2 USD
  2. Top up the wallet for 5 USD: $4.99 Top up the wallet for 5 USD
  3. Top up the wallet with 10 USD: $9.99 Top up the wallet with 10 USD