fix problems on Securly Home [iphone]

—— Run into issues on Securly Home? Get help pending when official support gets back to you!

Securly Home

Info:

company: Securly

: https://homesupport.securly.com

: www.securly.com

Chat with our AI-based Securly Home Support

🛠️ Common Securly Home Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Securly Home is slow to load

Fix: 1. Clear the app cache: Go to your iPhone's Settings > General > iPhone Storage. Find Securly Home and tap on it. If there's an option to 'O... ⇲

Activity feed does not load or shows incorrect activity

Fix: 1. Check your internet connection: Ensure you have a stable Wi-Fi or cellular connection. Try switching between Wi-Fi and cellular data to s... ⇲

Network issue

Cannot block sites on school Wi-Fi

Fix: 1. Use the app on a different network: If possible, try to block sites while connected to a different Wi-Fi network or cellular data, as sch... ⇲

Settings issue

Difficult to add sites to the blocked list

Fix: 1. Use the search function: When adding sites, use the search bar within the app to find the site quickly instead of scrolling through the l... ⇲

Cannot set bedtime schedule or pause internet from phone

Fix: 1. Use the web version: If the app lacks this feature, try accessing Securly Home through a web browser on your phone or computer, where you... ⇲

UI issue

Links in activity feed are unclickable

Fix: 1. Update the app: Ensure you have the latest version of Securly Home installed. Go to the App Store, search for Securly Home, and tap 'Upda... ⇲

Clunky user interface

Fix: 1. Familiarize with the layout: Spend some time exploring the app to understand its layout better. Sometimes, a little practice can make nav... ⇲

Notifications issue

Notification badge cannot be cleared

Fix: 1. Force close the app: Swipe up from the bottom of the screen (or double-click the home button) to access the app switcher, then swipe Secu... ⇲

Accessibility issue

Inaccessible for screen reader users

Fix: 1. Enable VoiceOver: Go to Settings > Accessibility > VoiceOver and turn it on. This may help navigate the app better, but functionality may... ⇲

Account issue

Limited to one parent account per child

Fix: 1. Create a shared account: If you have multiple parents, consider creating a shared email account that both parents can use to log into Sec... ⇲

Syncing issue

Securly Home does not refresh activity

Fix: 1. Manually refresh: Pull down on the activity feed to refresh it manually. This often forces the app to update the displayed information.... ⇲

Bugs issue

Blocked sites still show activity

Fix: 1. Double-check block settings: Ensure that the sites are correctly added to the blocked list. Go to the settings and verify the list of blo... ⇲

Securly Home does not work as intended for homework

Fix: 1. Use a different network: If the app is blocking necessary sites for homework, try switching to a different Wi-Fi network or using cellula... ⇲

Customization issue

Lacks graphical representation of time spent on sites

Fix: 1. Use a third-party app: Consider using another app that provides detailed analytics on screen time and site usage alongside Securly Home.... ⇲

Privacy issue

Invasion of privacy concerns

Fix: 1. Review privacy settings: Go to the app settings and review what data is being collected. Adjust settings to limit data sharing where poss... ⇲

Compatibility issue