fix problems on Live Link Face [iphone]

—— Run into issues on Live Link Face? Get help pending when official support gets back to you!

Live Link Face

Info:

company: Unreal Engine

: https://docs.unrealengine.com/en-US/recording-face-animation-on-ios-device-in-unreal-engine/

: www.epicgames.com

Chat with our AI-based Live Link Face Support

🛠️ Common Live Link Face Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Live Link Face freezes during use

Fix: 1. Close the app completely by swiping it away in the app switcher. 2. Restart your iPhone to clear any temporary glitches. 3. Reopen the ap... ⇲

Black screen on startup

Fix: 1. Force close the app and restart it. 2. If the black screen persists, restart your iPhone. 3. Ensure that your iPhone has enough storage s... ⇲

Permissions issue

Camera permissions not activating

Fix: 1. Go to Settings > Privacy & Security > Camera. 2. Ensure that Live Link Face is toggled on to allow camera access. 3. If it is already on,... ⇲

Bugs issue

Head rotation feature not working

Fix: 1. Ensure that the app is updated to the latest version. 2. Restart the app and check if the feature works after a fresh start. 3. Check you... ⇲

CSV file has gaps in data at 30 fps

Fix: 1. Check the settings in the app to ensure that the frame rate is set correctly to 30 fps. 2. Try exporting the CSV file again after ensurin... ⇲

No head translation data in output

Fix: 1. Check the app settings to ensure that head translation data is enabled for capture. 2. Restart the app and try capturing again to see if... ⇲

Depth data file not generated

Fix: 1. Check the app settings to ensure that depth data capture is enabled. 2. Restart the app and try capturing again to see if the depth data... ⇲

Network issue

Data streaming issues over OSC

Fix: 1. Check your network connection to ensure it is stable. 2. Restart your router if you are using Wi-Fi. 3. Try switching to a different netw... ⇲

Compatibility issue

Incompatibility with iOS 17

Fix: 1. Check for any updates for Live Link Face in the App Store that may address compatibility issues. 2. If the app is not yet updated for iOS... ⇲

Inconsistent performance on different iPhone models

Fix: 1. Ensure that the app is updated to the latest version on all devices. 2. Check the system requirements for the app and ensure that all dev... ⇲

Crashes issue

Crashes when recording

Fix: 1. Ensure that your iPhone has enough storage space available for recording. 2. Close any unnecessary apps running in the background to free... ⇲

Camera issue

Error initializing capture mode

Fix: 1. Restart the app and try to initialize capture mode again. 2. Ensure that all necessary permissions (camera, microphone) are granted in th... ⇲

Uploads issue

Google Drive upload errors

Fix: 1. Ensure that you have a stable internet connection. 2. Check your Google Drive storage to ensure you have enough space for the upload. 3.... ⇲

Features issue

No 3D face creator feature

Fix: 1. Check the app's documentation or settings to confirm if the feature is available in your version. 2. Ensure that you are using the latest... ⇲

Lack of eyebrow separation in capture

Fix: 1. Ensure that you are using proper lighting conditions during capture, as poor lighting can affect tracking accuracy. 2. Check the app sett... ⇲