fix problems on Wella [iphone]

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—— Run into issues on Wella? Get help pending when official support gets back to you!

Wella
Info:
company: Wella Company
: https://us.wella.professionalstore.com/ContactUs
: us.wella.professionalstore.com
Chat with our AI-based Wella Support
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UI issue

low quality swatch images

Fix: 1. Check if there are any settings within the app that allow you to adjust image quality or resolution. If available, set it to high quality... ⇲

redirects to store only

Fix: 1. Ensure that you are logged into your account properly. Log out and log back in to refresh your session. 2. Clear the app's cache by goin... ⇲
 
Login issue

no student login option

Fix: 1. Check the app for any updates that may have added this feature. Go to the App Store, search for Wella, and see if an update is available.... ⇲
 
Bugs issue

Wella clears or adds items unexpectedly

Fix: 1. Ensure that you are logged into your account properly. Log out and log back in to refresh your session. 2. Check for any app updates tha... ⇲
 
Network issue

does not load on Wi-Fi

Fix: 1. Check your Wi-Fi connection by trying to load other apps or websites. If they also fail, restart your router. 2. Forget the Wi-Fi networ... ⇲
 
Updates issue

missing new shades

Fix: 1. Check for app updates in the App Store, as new shades may be included in the latest version. 2. Clear the app's cache by going to Settin... ⇲

old education content unavailable

Fix: 1. Check for any updates in the app that may have added new educational content. Go to the App Store and update if necessary. 2. Look for a... ⇲
 
Support issue

no help chat support

Fix: 1. Check the app for any FAQ or help section that may provide answers to common questions. 2. Look for a contact form or email address with... ⇲
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 what users are saying
Bad experience
50.0%

Good experience
47.2%

Neutral
2.8%

~ from our NLP analysis of 36 combined software ratings.

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 Private Data Wella collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Diagnostics
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers