fix problems on NBA [iphone]

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—— Run into issues on NBA? Get help pending when official support gets back to you!

NBA: Live Games & Scores
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company: NBA MEDIA VENTURES, LLC
: https://www.nba.com/
: www.nba.com
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Notifications issue

notifications are confusing

Fix: 1. Go to the app settings and customize your notification preferences. Turn off notifications that are not relevant to you. 2. Check your iP... ⇲
 
Video issue

low production quality of game feed

Fix: 1. Check your internet connection; a weak connection can affect stream quality. Switch to a stronger Wi-Fi network if available. 2. Lower th... ⇲
 
Network issue

frequent buffering

Fix: 1. Ensure you have a strong and stable internet connection. Test your speed using a speed test app. 2. Close other apps that may be using ba... ⇲

inability to use VPN

Fix: 1. Check if your VPN is properly configured and connected before launching the app. 2. Try using a different VPN server location to see if t... ⇲

inconsistent game access

Fix: 1. Check your subscription plan to ensure it includes access to the games you want to watch. 2. Log out and log back into your account to re... ⇲
 
Crashes issue

NBA crashes

Fix: 1. Make sure your app is updated to the latest version. 2. Restart your iPhone to clear any temporary issues. OR 1. If the app continues... ⇲
 
Payments issue

subscription issues

Fix: 1. Check your subscription status in the app settings or your Apple ID settings under Subscriptions. 2. Ensure that your payment method is u... ⇲
 
Permissions issue

blackout restrictions on games

Fix: 1. Check the NBA's blackout policy for your region to understand which games are restricted. 2. Use a VPN to connect to a different region w... ⇲

difficult to access local team games

Fix: 1. Use the search function within the app to find your local team games quickly. 2. Check the schedule section for a list of upcoming games.... ⇲
 
Compatibility issue

CourtVision feature not working on mobile

Fix: 1. Ensure that your app is updated to the latest version, as features may be improved in updates. 2. Restart the app to see if the feature b... ⇲

poor quality on iPad

Fix: 1. Ensure that the app is updated to the latest version on your iPad. 2. Check your iPad's display settings and ensure it is set to the high... ⇲
 
Audio issue

audio and video sync issues

Fix: 1. Try restarting the app to see if that resolves the sync issue. 2. Check your internet connection, as a slow connection can cause delays.... ⇲
 
Ads issue

ads during live play

Fix: 1. Check if there is an option to upgrade to an ad-free subscription within the app. 2. If you are already a paying customer, ensure your su... ⇲

excessive ads for paying customers

Fix: 1. Review your subscription plan to ensure you are on the correct tier that offers fewer ads. 2. Check for any settings within the app that... ⇲
 
Bugs issue

incorrect information on stats

Fix: 1. Refresh the app or check for updates to ensure you have the latest data. 2. Cross-reference stats with official NBA sources to verify acc... ⇲

missing player information

Fix: 1. Refresh the app or check for updates to ensure you have the latest player data. 2. Cross-reference player information with official NBA s... ⇲

missing written recaps of games

Fix: 1. Check if the app has a news or recap section that may provide written summaries. 2. Follow sports news websites or apps that cover NBA ga... ⇲
 
Updates issue

slow updates on standings

Fix: 1. Refresh the standings page manually by pulling down to refresh. 2. Ensure your app is updated to the latest version. OR 1. Check the N... ⇲
 
Glitches issue

glitches on Apple TV

Fix: 1. Restart your Apple TV and the NBA app to clear any temporary glitches. 2. Ensure that both your Apple TV and the app are updated to the l... ⇲
 
UI issue

inability to fast forward or rewind easily

Fix: 1. Check if the app has a designated fast forward/rewind button and ensure you are using it correctly. 2. Restart the app to see if the feat... ⇲

difficult to digest box scores

Fix: 1. Look for a simplified view option within the app that may present box scores in a clearer format. 2. Use the zoom feature on your device... ⇲

inability to split screen multiple games

Fix: 1. Check if your device supports split-screen functionality and ensure the app is updated. 2. Use the Picture-in-Picture feature if availabl... ⇲
 
Downloads issue

lack of access to old games

Fix: 1. Check if the app has a dedicated section for archived games or highlights. 2. Use the search function to look for specific games. OR 1... ⇲
 
Support issue

poor customer support

Fix: 1. Look for a help or FAQ section within the app that may address common issues. 2. Use any available chat or email support options within t... ⇲
 
Customization issue

limited view options during streams

Fix: 1. Check the app settings for any options to change the view or layout of the stream. 2. Experiment with rotating your device to see if it c... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
92.1%

Bad experience
5.7%

Neutral
2.2%

~ from our NLP analysis of 82,291 combined software ratings.

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 Private Data NBA collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • Location
    • Contact Info
    • Browsing History
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Search History
    • Browsing History
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content
    • Diagnostics

  Cost of Subscriptions
  1. League Pass Monthly: $16.99 League Pass Monthly
  2. League Pass Premium Monthly: $24.99 League Pass Premium Monthly
  3. NBA Single Game: $6.99 NBA Single Game
  4. NBA Single Game C: $0.99 NBA Single Game C
  5. League Pass Annual: $109.99 League Pass Annual
  6. League Pass Premium: $159.99 League Pass Premium
  7. NBA Single Game B: $2.99 NBA Single Game B
  8. NBA TV Monthly: $6.99 NBA TV Monthly
  9. NBA Single Game A: $4.99 NBA Single Game A
  10. 2021-22 League Pass Monthly: $14.99 2021-22 League Pass Monthly