fix problems on Compassion [iphone]

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—— Run into issues on Compassion? Get help pending when official support gets back to you!

Compassion
Info:
company: Compassion International, Inc.
: http://www.compassion.com/contact/default.htm
: compassion.com
Chat with our AI-based Compassion Support
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Bugs issue

Inaccurate information about sponsor child's age

Fix: 1. Verify the information: Check the details provided in the app against any official documents or communications you have received. 2. Upda... ⇲
 
Notifications issue

Notifications do not clear after reading letters

Fix: 1. Force close the app: Swipe up from the bottom of the screen (or double-click the home button) and swipe the app away. Reopen it to see if... ⇲

Persistent notification indicator despite no new messages

Fix: 1. Force close the app: Swipe up from the bottom of the screen (or double-click the home button) and swipe the app away. Reopen it to see if... ⇲
 
Messages issue

Cannot read letters received from child

Fix: 1. Restart the app: Close and reopen the app to refresh its state. 2. Check for updates: Ensure you have the latest version of the app insta... ⇲

Compassion does not register letters as read

Fix: 1. Refresh the app: Close and reopen the app to refresh its state. 2. Check for updates: Ensure you have the latest version of the app insta... ⇲
 
Payments issue

Error messages when trying to donate

Fix: 1. Check payment information: Ensure your payment details are correct and up to date in the app. 2. Restart the app: Close and reopen the ap... ⇲
 
Account issue

Compassion kicks users out after account creation

Fix: 1. Restart the app: Close and reopen the app to see if the issue persists. 2. Check for updates: Ensure you have the latest version of the a... ⇲
 
Updates issue

Last letter sent not updating correctly

Fix: 1. Refresh the app: Close and reopen the app to refresh its state. 2. Check for updates: Ensure you have the latest version of the app insta... ⇲
 
Uploads issue

Cannot attach photos to letters

Fix: 1. Check photo size: Ensure the photos you are trying to attach are not too large. Resize them if necessary using the Photos app. 2. Restart... ⇲
 
Login issue

Compassion does not allow regular login

Fix: 1. Check your credentials: Ensure you are entering the correct username and password. 2. Restart the app: Close and reopen the app to refres... ⇲
 
Crashes issue

Force closes when trying to download letters

Fix: 1. Restart the app: Close and reopen the app to refresh its state. 2. Check for updates: Ensure you have the latest version of the app insta... ⇲
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 what users are saying
Good experience
70.8%

Bad experience
20.5%

Neutral
8.8%

~ from our NLP analysis of 171 combined software ratings.

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 Private Data Compassion collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics