fix problems on Oportun [iphone]

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—— Run into issues on Oportun? Get help pending when official support gets back to you!

Oportun: Finances made simple
Info:
company: Oportun, Inc
: https://help.oportun.com/hc/en-us
: digit.co
Chat with our AI-based Oportun Support
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Bugs issue
Algorithm can be aggressive and unpredictable

Fix: Review your savings settings within the app. Adjust the parameters of your savings goals to be less aggressive, such as lowering the percent... »»
 
Transparency issue
Lack of transparency in saving algorithm

Fix: Check the app's help section or FAQs for any documentation regarding how the saving algorithm works. Understanding the parameters can help y... »»
 
Network issue
Connectivity issues with bank accounts

Fix: Ensure that your bank account information is entered correctly in the app. Double-check for any typos in account numbers or routing numbers... »»
 
Slow issue
Slow updates and transaction processing

Fix: Be patient and allow some time for transactions to process, especially during peak hours. If you notice consistent delays, try logging out a... »»
 
Payments issue
Overdraft fees due to random withdrawals

Fix: Set up alerts within the app to notify you of low balances. This can help you monitor your account and prevent overdrafts before they occur.... »»
Monthly subscription fee

Fix: Review the benefits of the subscription to determine if it aligns with your financial needs. If not, consider downgrading to a free version... »»
No option to link credit card payments for automatic savings

Fix: Explore the app's payment settings to see if there are any options to add credit cards for payments. If not, consider using a debit card lin... »»
 
Customization issue
Limited options for recurring savings goals

Fix: Explore the app's settings to see if there are any customizable options for recurring savings. You may be able to set up multiple goals with... »»
Inability to set specific withdrawal dates for savings

Fix: Check if the app allows for scheduled withdrawals. If it does, set your desired dates in advance to automate the process. OR If specific... »»
 
Account issue
Difficulty in accessing accounts after deletion

Fix: Before deleting your account, ensure you have downloaded any important information or transaction history. This can help you retain access t... »»
Issues with account closure and continued withdrawals after cancellation

Fix: Before closing your account, ensure that all pending transactions are cleared. This can help prevent any unexpected withdrawals after cancel... »»
 
Support issue
Customer service responsiveness issues

Fix: Utilize the app's help section or community forums for common issues and solutions. This can often provide quicker answers than waiting for... »»
 
UI issue
Limited visibility on progress towards savings goals

Fix: Check if the app has a dashboard or progress tracker feature. If available, use it to monitor your savings goals more effectively. OR If... »»
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 what users are saying
Good experience
93.7%

Bad experience
4.5%

Neutral
1.8%

~ from our NLP analysis of 288,754 combined software ratings.

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 Private Data Oportun collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Financial Info
    • Diagnostics