fix problems on Storypod [iphone]

—— Run into issues on Storypod? Get help pending when official support gets back to you!

Storypod – App for Parents

Info:

company: Craftie Fox, Inc.

: https://www.storypod.com/pages/product-support-questions

: www.storypod.com

Chat with our AI-based Storypod Support

🛠️ Common Storypod Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Storypod crashes or freezes

Fix: 1. Restart the App: Close the Storypod app completely by swiping it away from the app switcher. Then, reopen the app to see if the issue per... ⇲

Constant disconnection from Wi-Fi

Fix: 1. Check Wi-Fi Signal: Ensure that your Wi-Fi signal is strong where you are using the Storypod. Move closer to the router if necessary. 2.... ⇲

Settings issue

Cannot update settings unless Storypod is on

Fix: 1. Ensure Storypod is Powered On: Make sure the Storypod device is turned on and properly connected to your iPhone. 2. Check Bluetooth Conn... ⇲

Uploads issue

Cannot upload audio files to recordables

Fix: 1. Check File Format: Ensure that the audio files you are trying to upload are in a supported format (like MP3 or WAV). If not, convert them... ⇲

Account issue

Two adults cannot have the same Storypod attached to their app

Fix: 1. Create Separate Accounts: Each adult should create their own account within the app. This will allow both to connect to the Storypod inde... ⇲

UI issue

Storypod layout can be confusing

Fix: 1. Explore the App: Spend some time navigating through the app to familiarize yourself with its layout. Try to use each feature to understan... ⇲

Customization issue

Cannot customize playlists

Fix: 1. Check for Updates: Ensure that the app is updated to the latest version, as new features may be added in updates. 2. Use Default Playlis... ⇲

No repeat feature

Fix: 1. Use Workaround: Manually restart the playlist after it finishes. This can be done by tapping the play button again. 2. Check for Updates... ⇲

Limited variety of crafties compared to competitors

Fix: 1. Explore All Available Options: Make sure to explore all sections of the app to find all available crafties. 2. Use Alternative Apps: If... ⇲

Storypod does not save login information

Fix: 1. Enable Auto-Fill: Go to Settings > Passwords and enable AutoFill for passwords. This can help save your login information for future use.... ⇲

Network issue

Difficult to connect to Wi-Fi during setup

Fix: 1. Ensure Wi-Fi is Active: Make sure your Wi-Fi network is active and functioning properly before starting the setup. 2. Use a Different De... ⇲

Some features only work when connected to Wi-Fi

Fix: 1. Download Content: Before going offline, ensure that you download any content you want to access later while connected to Wi-Fi. 2. Check... ⇲

Volume control not available without Wi-Fi

Fix: 1. Use Physical Controls: If your Storypod has physical volume controls, use those to adjust the volume. 2. Check for Updates: Ensure the a... ⇲

Downloads issue

Inability to see downloaded content without Wi-Fi

Fix: 1. Ensure Content is Downloaded: Before going offline, make sure that all desired content is downloaded. Check the app for a download indica... ⇲

Syncing issue