fix problems on Silver [iphone]

—— Run into issues on Silver? Get help pending when official support gets back to you!

Silverfort

Info:

company: Silverfort

: http://www.silverfort.com

Chat with our AI-based Silver Support

🛠️ Common Silver Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

OTP generation accounts renamed to usernames/emails

Fix: Check the app settings to see if there is an option to revert the display name back to the original format. Navigate to the 'Account' or 'Pr... ⇲

Approve/deny buttons not visible in landscape mode

Fix: Try rotating your device to portrait mode to access the buttons. This is a temporary workaround until the app is updated to fix the landscap... ⇲

Installation issue

Silver cannot be deleted

Fix: To delete the app, press and hold the Silverfort app icon until it starts to jiggle. If you see an 'X' on the corner of the app icon, tap it... ⇲

UI issue

Confirm/decline buttons do not display

Fix: Ensure that your device is not in low power mode, as this can sometimes affect app performance. Go to Settings > Battery and toggle off Low... ⇲

Scrolling issues on certain screens

Fix: Check if there are any updates available for the app in the App Store. Developers often release updates to fix bugs, including scrolling iss... ⇲

Downloads issue

Frequent need to redownload the app

Fix: Check your device's storage settings. Go to Settings > General > iPhone Storage and ensure you have enough free space. If your device is low... ⇲