fix problems on ETV Win [iphone]

—— Run into issues on ETV Win? Get help pending when official support gets back to you!

ETV Win

Info:

company: Eenadu Television Private Limited

: https://www.etvwin.com

: www.etvwin.com

Chat with our AI-based ETV Win Support

🛠️ Common ETV Win Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

ETV Win only available on iPhone, not Apple TV

Fix: Consider using your iPhone as a remote control for your Apple TV. You can mirror your iPhone screen to your Apple TV using AirPlay. To do th... ⇲

Cannot cast to Apple TV

Fix: Ensure that both your iPhone and Apple TV are connected to the same Wi-Fi network. If they are, try restarting both devices. For the iPhone,... ⇲

Registration issue

No password creation during sign-up

Fix: If the app does not allow you to create a password during sign-up, check if there is an option to set a password in the account settings aft... ⇲

Video issue

Picture quality issues persist

Fix: Check your internet connection speed using a speed test app. If your speed is below the recommended level for streaming, consider switching... ⇲

Content quality fluctuates

Fix: Check your internet connection speed and stability. If your connection is unstable, consider using a wired connection or moving closer to yo... ⇲

Loading issue

Loading issues despite high-speed internet

Fix: Try restarting your iPhone to refresh the app's connection to the internet. If the issue persists, check for any available updates for the a... ⇲

UI issue

No rewind or fast-forward feature

Fix: As a workaround, you can pause the video and then manually drag the playback slider to the desired point in the video. This may not be as pr... ⇲

No content viewed mark

Fix: Keep a manual log of the content you have watched. This can help you track what you have seen until the app implements a viewed mark feature... ⇲

Syncing issue

Cannot resume watching from where left off

Fix: Make a note of the timestamp where you left off in the video. When you return to the app, manually navigate to that timestamp using the play... ⇲

Payments issue

Access issues after subscription purchase

Fix: Log out of the app and then log back in to refresh your subscription status. Sometimes, the app needs to re-sync your account information af... ⇲

Subscription access issues after purchase

Fix: Log out of the app and then log back in to refresh your subscription status. This can help the app recognize your active subscription. OR... ⇲

Support issue

Customer support provides generic responses

Fix: When contacting customer support, provide detailed information about your issue, including steps you've already taken to resolve it. This ma... ⇲

Feedback submission fails

Fix: Try submitting feedback through a different method, such as email or a feedback form on the app's website, if available. This can help ensur... ⇲

Compatibility issue

ETV Win does not load well on Samsung smart TV

Fix: Try clearing the cache of the app on your Samsung smart TV. Go to Settings > Apps > ETV Win > Clear Cache. This can help improve loading per... ⇲

Chromecast option behaves incorrectly

Fix: Ensure that both your iPhone and Chromecast are connected to the same Wi-Fi network. If they are, try restarting both devices. For Chromecas... ⇲

Poor viewing experience on tablets

Fix: If the app is not optimized for tablets, try using it in portrait mode instead of landscape mode to see if that improves the viewing experie... ⇲

No support for AirPlay

Fix: If the app does not support AirPlay, consider using screen mirroring as an alternative. Swipe down from the upper-right corner of your iPhon... ⇲

Screen mirroring does not work

Fix: Ensure that both your iPhone and the device you are trying to mirror to are connected to the same Wi-Fi network. If they are, try restarting... ⇲

Audio issue

Audio sync issues with some movies

Fix: Try pausing the video and then playing it again. This can sometimes resync the audio and video. If the issue persists, check if there are an... ⇲

Crashes issue

ETV Win fails to open with error message

Fix: Try restarting your iPhone to clear any temporary glitches that may be causing the app to fail. After restarting, attempt to open the app ag... ⇲

ETV Win crashes frequently

Fix: Ensure that your iPhone's operating system is up to date. Go to Settings > General > Software Update and install any available updates. An o... ⇲

Network issue

ETV Win cannot find local network

Fix: Check your iPhone's Wi-Fi settings to ensure that Wi-Fi is enabled and that you are connected to the correct network. If you are connected,... ⇲

Account issue

Login and subscription issues in the USA

Fix: Double-check your login credentials for any typos. If you have forgotten your password, use the 'Forgot Password' feature to reset it. Ensur... ⇲

Difficulties canceling subscription

Fix: Go to your iPhone's Settings > [Your Name] > Subscriptions. Find the ETV Win subscription and select 'Cancel Subscription'. Follow the promp... ⇲

Screen issue

Screen orientation issues

Fix: Check if your iPhone's orientation lock is enabled. Swipe down from the upper-right corner to access the Control Center and ensure that the... ⇲

Full screen not supported on iPad

Fix: Try rotating your iPad to see if the app supports full-screen mode in landscape orientation. If it does not, check for any updates to the ap... ⇲

Performance issue

Performance is too poor

Fix: Close any other apps running in the background to free up system resources. Double-click the home button (or swipe up from the bottom on new... ⇲

Freezing issue

Freezing during subscription process

Fix: Ensure that your internet connection is stable during the subscription process. If you experience freezing, try restarting your iPhone and a... ⇲