fix problems on Fios TV [iphone]

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—— Run into issues on Fios TV ? Get help pending when official support gets back to you!

Fios TV Mobile
Info:
company: Verizon Services Corporation
: http://support.verizon.com
: www.verizon.com
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Customization issue

inability to create favorite channels

Fix: 1. Open the Fios TV Mobile app and navigate to the channel guide. 2. Find the channel you want to add to favorites, tap on it, and look for... ⇲
 
UI issue

cursor movement issues

Fix: 1. Ensure your device is updated to the latest iOS version. Go to Settings > General > Software Update. 2. If the cursor is still unresponsi... ⇲

difficult navigation in the guide

Fix: 1. Familiarize yourself with the layout of the guide. Spend some time exploring the different sections to understand where everything is loc... ⇲

dark background causes discomfort

Fix: 1. Adjust your device's brightness settings to a comfortable level. Go to Settings > Display & Brightness and increase the brightness. 2. If... ⇲

confusing interface changes

Fix: 1. Take some time to explore the new interface. Familiarize yourself with the layout and where features are located. 2. Look for any tutoria... ⇲
 
Screen issue

screen goes black with retry message

Fix: 1. Check your internet connection. A weak signal can cause streaming issues. Try switching between Wi-Fi and cellular data. 2. Restart the a... ⇲
 
Support issue

poor customer service response

Fix: 1. Utilize the in-app help or FAQ section for immediate assistance. This may provide quicker solutions to common issues. 2. Check online for... ⇲
 
Permissions issue

limited access to out-of-home content

Fix: 1. Check your account settings to ensure that your subscription includes out-of-home access. 2. If you are traveling, ensure that you are co... ⇲
 
Slow issue

slow scrolling and navigation

Fix: 1. Close any other apps running in the background to free up resources. Double-tap the home button and swipe up on apps to close them. 2. Re... ⇲

slow fast forward and rewind functionality

Fix: 1. Ensure your internet connection is stable, as buffering can affect playback controls. 2. Try using the scrubber bar to navigate instead o... ⇲
 
Updates issue

missing features after updates

Fix: 1. Review the update notes in the App Store to see if the features have been moved or renamed. 2. Explore the app settings thoroughly to fin... ⇲
 
Downloads issue

inability to download content for offline viewing

Fix: 1. Check your subscription plan to ensure it includes offline viewing options. 2. If available, look for a download button next to the conte... ⇲
 
Network issue

network switching errors during playback

Fix: 1. Ensure that your device is not set to switch networks automatically. Go to Settings > Cellular and disable 'Cellular Data Switching'. 2.... ⇲
 
Ads issue

commercials stuck in a loop

Fix: 1. Try restarting the app to see if this resolves the looping issue. 2. If the problem persists, check for updates to the app that may addre... ⇲
 
Bugs issue

Fios TV does not remember last watched show

Fix: 1. Ensure that you are logged into your account consistently. If you log out frequently, the app may not save your watch history. 2. Check t... ⇲

error messages when using remote feature

Fix: 1. Ensure that your device is connected to the same Wi-Fi network as your Fios TV box. 2. Restart both the app and your Fios TV box to refre... ⇲
 
Video issue

poor picture quality

Fix: 1. Check your internet speed. A slow connection can affect streaming quality. Use a speed test app to verify your speed. 2. Adjust the video... ⇲
 
Payments issue

high subscription cost for limited functionality

Fix: 1. Review your subscription plan and see if there are any options to downgrade to a more affordable plan that still meets your needs. 2. Loo... ⇲
 
Compatibility issue

inconsistent channel availability

Fix: 1. Check your subscription plan to ensure it includes the channels you are trying to access. 2. Restart the app to refresh the channel list... ⇲

Fios TV does not work with newer iOS versions

Fix: 1. Check for updates to the Fios TV Mobile app in the App Store. Developers often release updates to ensure compatibility with new iOS versi... ⇲
 
Crashes issue

Fios TV crashes frequently

Fix: 1. Ensure your iPhone is updated to the latest iOS version. Go to Settings > General > Software Update. 2. Clear the app cache by going to S... ⇲
 
Features issue

no voice remote functionality

Fix: 1. Check if your device supports voice commands and ensure that the app has permission to use the microphone. Go to Settings > Privacy > Mic... ⇲

lack of user-friendly features

Fix: 1. Explore the app settings to see if there are any customization options that can enhance your user experience. 2. Use the search function... ⇲

inability to manage recordings effectively

Fix: 1. Familiarize yourself with the recordings section of the app. Look for options to sort, delete, or manage recordings. 2. If you are having... ⇲
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 what users are saying
Good experience
87.4%

Bad experience
8.6%

Neutral
3.9%

~ from our NLP analysis of 309,905 combined software ratings.

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 Private Data Fios TV collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Location
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics