fix problems on Fresh Thyme [iphone]

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—— Run into issues on Fresh Thyme? Get help pending when official support gets back to you!

Fresh Thyme
Info:
company: Fresh Thyme Farmers Market
: https://www.freshthyme.com/contact-us/
: www.freshthyme.com
Chat with our AI-based Fresh Thyme Support
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Loading issue

Coupons page fails to open

Fix: Clear the app cache by going to Settings > General > iPhone Storage, find Fresh Thyme, and select 'Offload App'. This will clear temporary f... ⇲
 
Login issue

Does not recognize user ID and password

Fix: Double-check that you are entering the correct credentials. Ensure that Caps Lock is off and that there are no extra spaces. OR Use the '... ⇲

No Face ID option for login

Fix: Check if the app has been updated to the latest version, as Face ID support may be added in newer updates. Go to the App Store and check for... ⇲
 
Messages issue

Inconsistent order confirmation texts

Fix: Verify that your phone number is correctly entered in your account settings. Go to your profile and check the contact information. OR Che... ⇲

Password reset emails are not received

Fix: Check your spam or junk email folder to see if the reset email was filtered there. If so, mark it as not spam. OR Try using a different e... ⇲
 
Bugs issue

Cannot clip or apply coupons

Fix: Ensure that you are logged into your account before trying to clip or apply coupons. Some coupons may require you to be a registered user.... ⇲

Frequent errors during checkout

Fix: Ensure that your payment information is correctly entered and up to date. Go to your account settings and verify your payment methods. OR... ⇲
 
Compatibility issue

Deep links open in browser instead of app

Fix: Check your iPhone settings to ensure that the Fresh Thyme app is set as the default for handling links. Go to Settings > Fresh Thyme and loo... ⇲
 
Location issue

Fresh Thyme fails to recognize store locations

Fix: Ensure that location services are enabled for the app. Go to Settings > Privacy > Location Services and make sure Fresh Thyme is set to 'Whi... ⇲
 
Search issue

Cannot search for coupons by category

Fix: Use the general search bar to type in keywords related to the coupons you are looking for, as a workaround until the feature is improved.... ⇲
 
Slow issue

Laggy performance

Fix: Close other apps running in the background to free up system resources. Double-tap the home button and swipe up on apps to close them. OR... ⇲
 
Syncing issue

Digital receipts are inaccessible

Fix: Check your account settings to ensure that you have opted in for digital receipts. If not, enable this option. OR Try logging out and log... ⇲

Fresh Thyme does not track purchases accurately

Fix: Ensure that you are logged into your account when making purchases, as this is necessary for tracking. OR Keep a manual record of your pu... ⇲
 
Payments issue

Inability to use EBT cards for online orders

Fix: Check if the app has updated its payment options. Go to the payment settings and see if EBT is listed as an option. OR As a workaround, c... ⇲
 
Features issue

No store navigator feature

Fix: Use the map application on your iPhone to navigate to the store by entering the store's address manually. OR Check if the app has a store... ⇲
 
Updates issue

Frequent app updates without improvements

Fix: Check the update notes in the App Store to see if any improvements are mentioned. If not, consider providing feedback through the app's feed... ⇲
 
UI issue

Inability to view product availability

Fix: Check if the app has a feature to view product availability in specific stores. If not, try calling the store directly for information. OR... ⇲
 
Support issue

Poor customer support responses

Fix: Utilize the FAQ section of the app or website for common issues, as this may provide quicker answers than waiting for support. OR Conside... ⇲
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 what users are saying
Bad experience
58.1%

Good experience
33.7%

Neutral
8.1%

~ from our NLP analysis of 258 combined software ratings.

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 Private Data Fresh Thyme collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Contact Info
    • Search History
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics