fix problems on SOOP (숲) [iphone]

​

—— Run into issues on SOOP (숲)? Get help pending when official support gets back to you!

SOOP (숲)
Info:
company: SOOP Co., Ltd.
: https://www.sooplive.co.kr
: corp.sooplive.co.kr
Chat with our AI-based SOOP (숲) Support
   Hello! How can I assist you?  

characters left:
 
Login issue

Login issues

Fix: Ensure that you are entering the correct username and password. If you have forgotten your password, use the 'Forgot Password' feature to re... ⇲

Inability to log in with Gmail

Fix: Ensure that you are using the correct Gmail address and password. If you have two-factor authentication enabled, make sure to complete that... ⇲
 
Account issue

Cannot reset password

Fix: If the reset password link is not working, check your email's spam or junk folder for the reset email. Ensure that you are using the correct... ⇲

Cannot create new account on iOS

Fix: Ensure that you have a stable internet connection. Try switching between Wi-Fi and cellular data to see if that resolves the issue. Also, ch... ⇲
 
Crashes issue

SOOP (숲) crashes when loading videos

Fix: Check for any available updates for the app in the App Store. Developers often release updates to fix bugs and improve performance. Update t... ⇲

SOOP (숲) closes immediately

Fix: Force close the app by swiping up from the bottom of the screen (or double-clicking the home button) and swiping the app off the screen. The... ⇲
 
Ads issue

Ads interfere with streaming

Fix: Look for an option within the app to disable ads, such as a premium subscription or ad-free version. This may provide a smoother streaming e... ⇲
 
Search issue

Inability to find favorite streamers

Fix: Use the search function within the app to look for your favorite streamers by name. If the search feature is not effective, try browsing thr... ⇲
 
Customization issue

No chocolate present function

Fix: If the app lacks a specific feature like 'chocolate present', check the app's help or FAQ section for any updates or alternative ways to sen... ⇲
 
Compatibility issue

Unstable streaming on Chromecast

Fix: Ensure that both your iPhone and Chromecast are connected to the same Wi-Fi network. This is crucial for stable streaming. Restart both devi... ⇲
 
Network issue

Lag and loading issues for overseas users

Fix: If you are experiencing lag, try using a VPN service to connect to a server closer to the app's main server location. This can sometimes imp... ⇲
 
Registration issue

Errors during sign-up

Fix: Double-check all the information you are entering during sign-up for any typos or errors. Ensure that all required fields are filled out cor... ⇲
 
Settings issue

No language settings available

Fix: Check your device's language settings as mentioned earlier. Sometimes, apps automatically adapt to the device's language settings. OR If... ⇲
 
Bugs issue

Frequent bugs and crashes

Fix: Regularly check for updates in the App Store, as developers often release patches to fix bugs. Keeping the app updated can significantly imp... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
81.8%

Bad experience
14.6%

Neutral
3.6%

~ from our NLP analysis of 671 combined software ratings.

 Switch to these Alternatives:
치지직
디시인사이드 - dcinside
Ticketlink
U+모바일tv
CGV
모바일티켓
9.81 PARK
팝콘라이브
제타(zeta) - 상상이 현실이 되는 AI 채팅
티켓베이

 Private Data SOOP (숲) collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Purchases
    • Contact Info
    • User Content
    • Search History
    • Browsing History
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. 30 Day Quick View Voucher: $3.99 30 Day Quick View Voucher
  2. 퀵뷰 플러스 월 자동결제: $5.49 퀵뷰 플러스 아이템을 매월 정기 결제하는 상품입니다.
  3. 정기구독권 1개월(30일): $2.99 구매 BJ별 구독 상태가 30일간 유지
  4. 정기구독권 3개월(90일): $8.99 구매 BJ별 구독 상태가 90일간 유지
  5. 티어1 구독 1개월: $4.99 스트리머 구독 상태 30일 유지
  6. 30 Days QuickView Plus Ticket: $5.99 Purchasing 30 Days QuickView Plus ticket.
  7. 정기구독권 12개월(360일): $39.99 구매 BJ별 구독 상태가 360일 유지
  8. 90 Day Quick View Voucher: $9.99 90 Day Quick View Voucher
  9. 정기구독권 6개월(180일): $17.99 구매 BJ별 구독 상태가 180일 유지
  10. 티어1 구독 3개월: $14.99 스트리머 구독 상태 90일 유지