fix problems on ParkUT [iphone]

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—— Run into issues on ParkUT? Get help pending when official support gets back to you!

ParkUT
Info:
company: PayLock
: https://www.utahparkpass.com/cws/contact
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Customization issue

Limited address options

Fix: When entering an address, try using the full address format including street number, street name, city, and zip code. This may help the app... ⇲

Cannot change permit type or address in app

Fix: Check if there is an option to edit your profile or settings within the app. Navigate to your account settings and look for options related... ⇲
 
Payments issue

Difficult refund process

Fix: Document your refund request by taking screenshots of your transactions and any relevant communication. This will help you keep track of you... ⇲

Unjust fees not waived

Fix: Keep a record of all transactions and communications regarding fees. This documentation can be useful if you need to dispute a charge. OR... ⇲
 
Bugs issue

Incorrect vehicle information leads to towing

Fix: Regularly verify that your vehicle information is up-to-date in the app. Go to your account settings and ensure that the license plate and v... ⇲

Pending requests can lead to towing

Fix: Always check the status of your parking requests before leaving your vehicle. If a request is pending, consider finding alternative parking... ⇲

Incorrect license plate entry leads to booting

Fix: Double-check your license plate entry before submitting any requests. Make it a habit to verify the number and letters to avoid mistakes.... ⇲

Error messages when adding vehicles

Fix: Ensure that you are entering all required information correctly, including the vehicle make, model, and license plate. Double-check for typo... ⇲

ParkUT fails to submit information

Fix: Check your internet connection to ensure it is stable. If you are on Wi-Fi, try switching to mobile data or vice versa to see if that resolv... ⇲

Error messages are unclear

Fix: Take note of the exact wording of the error message and search online for similar issues. Other users may have encountered the same problem... ⇲
 
Support issue

Customer support is hard to contact

Fix: Look for a 'Contact Us' section within the app or on the website. This may provide an email address or a contact form for support inquiries.... ⇲

Automated responses only

Fix: When contacting support, be specific in your inquiry to increase the chances of receiving a personalized response. Include details like your... ⇲

No support within the app

Fix: Look for a help or FAQ section within the app that may provide answers to common questions or issues. OR Consider using external resource... ⇲
 
UI issue

Confusing navigation for parking requests

Fix: Take a moment to familiarize yourself with the app's layout. Explore all tabs and options to understand where to find parking requests and o... ⇲
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 what users are saying
Bad experience
100.0%

Good experience
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Neutral
0.0%

~ from our NLP analysis of 19 combined software ratings.

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 Private Data ParkUT collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics