fix problems on Canva [iphone]

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—— Run into issues on Canva? Get help pending when official support gets back to you!

Canva: AI Photo & Video Editor
Info:
company: Canva
: www.canva.com
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Slow issue

Canva is 200% slower

Fix: Close any background apps that may be consuming resources. Double-tap the home button (or swipe up from the bottom on newer iPhones) and swi... ⇲
 
Glitches issue

Glitches during video editing

Fix: Try restarting the app. Close it completely and reopen it to see if the glitches persist. This can often resolve temporary issues. OR If... ⇲
 
Syncing issue

Difficult to toggle between devices

Fix: Ensure that you are logged into the same account on all devices. This can help sync your settings and preferences, making it easier to switc... ⇲
 
Crashes issue

Canva crashes frequently

Fix: Update the app to the latest version. Go to the App Store, search for the app, and tap 'Update' if available. Developers often release updat... ⇲

Background removal tool crashes app

Fix: Try using the background removal tool on a different image or in a different resolution to see if the issue is specific to certain files.... ⇲
 
Loading issue

Inconsistent media loading

Fix: Check your internet connection. A weak or unstable connection can cause media to load inconsistently. Try switching between Wi-Fi and cellul... ⇲

Long loading times

Fix: Close any unnecessary apps running in the background to free up resources. This can help improve loading times for the app. OR Consider u... ⇲
 
UI issue

Navigation is difficult

Fix: Familiarize yourself with the app's layout by exploring each section. Spend some time clicking through the menus to understand where everyth... ⇲

Eraser tool is not user-friendly

Fix: Adjust the size of the eraser tool in the settings or tool options to see if a different size makes it easier to use. OR Practice using t... ⇲

Canva does not display colors correctly

Fix: Check your device's color settings. Go to Settings > Display & Brightness and ensure that color filters are turned off or adjusted correctly... ⇲

Canva shows incorrect images during print setup

Fix: Double-check the image selection before proceeding to print. Ensure that the correct images are highlighted and selected in the print setup... ⇲
 
Customization issue

Limited options for free images

Fix: Utilize external websites that offer free images and upload them to the app. Websites like Unsplash or Pexels provide high-quality images th... ⇲

Pro and free images mixed together

Fix: Use the filter options within the app to sort images by type. Look for a filter or sorting feature that allows you to view only free images.... ⇲
 
Compatibility issue

Templates not accessible on iPad

Fix: Ensure that you are using the latest version of the app on your iPad. Go to the App Store and check for updates. OR If templates are not... ⇲
 
Freezing issue

Canva freezes during checkout

Fix: Clear your app cache and restart the app before attempting to check out again. This can help resolve temporary freezing issues. OR Try us... ⇲
 
Downloads issue

Blurry downloads

Fix: Ensure that you are downloading images or files in the highest available resolution. Check the download settings within the app before savin... ⇲
 
Search issue

Inability to sort by free icons or templates

Fix: Look for a filter or sorting option in the app that allows you to view only free icons or templates. This may be located in the search or br... ⇲
 
Settings issue

AI assistant has monthly limits

Fix: Plan your usage of the AI assistant by keeping track of how many requests you make each month to avoid hitting the limit too quickly. OR... ⇲
 
Support issue

Help menu is inconsistent

Fix: Take notes on the specific areas where the help menu is lacking and look for alternative resources such as online forums or user communities... ⇲
 
Screen issue

Canva does not utilize screen space effectively

Fix: Check the app settings for any options related to layout or display that may allow you to adjust how content is presented on the screen. O... ⇲
 
Bugs issue

Canva shows watermark on previously purchased items

Fix: Log out of the app and log back in to refresh your account status, which may remove the watermark from previously purchased items. OR Che... ⇲
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