fix problems on ChargePoint [iphone]

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—— Run into issues on ChargePoint? Get help pending when official support gets back to you!

ChargePoint®
Info:
company: ChargePoint, Inc.
: https://www.chargepoint.com/support/driver-faq/
: www.chargepoint.com
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Glitches issue

Glitches during connectivity

Fix: Ensure that your phone's Bluetooth and Wi-Fi are turned on and functioning properly. Restart your phone and try reconnecting to the charger.... ⇲
 
UI issue

ChargePoint loses place in waitlist

Fix: Regularly refresh the app while waiting to ensure it stays updated. You can do this by pulling down on the screen to refresh the waitlist st... ⇲

ChargePoint zooms out to USA view initially

Fix: Manually adjust the map view to your preferred location and save it as a favorite if the app allows. This may help the app remember your pre... ⇲
 
Updates issue

Inaccurate charging status updates

Fix: Check the app's settings to ensure notifications are enabled. This can help you receive real-time updates about your charging status. OR... ⇲
 
Support issue

Difficulties with customer support

Fix: Utilize the in-app help section for FAQs and troubleshooting tips. This can often resolve common issues without needing to contact support.... ⇲

Slow response from customer service

Fix: Utilize the app's help section for self-service options, which can often resolve issues faster than waiting for customer service. OR Enga... ⇲
 
Login issue

Issues with app login and settings

Fix: Ensure that you are using the correct login credentials. If you have forgotten your password, use the 'Forgot Password' feature to reset it.... ⇲
 
Syncing issue

Inconsistent charging schedule alignment

Fix: Double-check the time zone settings in your app. Ensure that your device's time zone matches the one set in the ChargePoint app to avoid sch... ⇲
 
Payments issue

High charges during peak demand

Fix: Consider charging during off-peak hours if your schedule allows. Many charging stations have lower rates during non-peak times. OR Use th... ⇲

Inaccurate pricing information

Fix: Verify the pricing information directly on the charging station before starting the charge. This can help you confirm the rates before you b... ⇲
 
Customization issue

Limited vehicle model options

Fix: Check the app for any updates that may include additional vehicle models. Sometimes, manufacturers add support for new models in app updates... ⇲

Lack of community charging location suggestions

Fix: Use social media or community forums to ask other users for recommendations on charging locations. Many users share their experiences and su... ⇲
 
Settings issue

Inability to modify amperage settings

Fix: Check if your charging station supports adjustable amperage settings. If it does, look for an option in the app to modify these settings bef... ⇲

No option to turn charger on/off via app

Fix: Check the app for any updates that may include this feature, as it could be added in future versions. OR If the app does not support this... ⇲
 
Bugs issue

Incorrect mileage statistics

Fix: Manually track your mileage using a separate app or tool to compare with the ChargePoint app's statistics. This can help you identify discre... ⇲

Inaccurate estimated charging costs

Fix: Verify the cost per kWh at the charging station before starting your charge to ensure you have accurate information. OR Keep track of you... ⇲
 
Features issue

Waitlist features not fully available in app

Fix: Regularly check for app updates that may enhance waitlist features, as these can be improved in newer versions. OR If the waitlist featur... ⇲
 
Crashes issue

ChargePoint freezes or crashes during use

Fix: Ensure that your app is updated to the latest version, as updates often include bug fixes that can resolve freezing issues. OR If the app... ⇲
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 what users are saying
Good experience
87.3%

Bad experience
10.5%

Neutral
2.2%

~ from our NLP analysis of 16,954 combined software ratings.

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 Private Data ChargePoint collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Diagnostics
    • Other Data