fix problems on DTC [iphone]

—— Run into issues on DTC? Get help pending when official support gets back to you!

DTC

Info:

company: Dubai Taxi Corporation

: https://mobilityae.com/faq/

Chat with our AI-based DTC Support

🛠️ Common DTC Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Cannot update credit card expiration date

Fix: Open the DTC app and navigate to the 'Payment' or 'Account' section. Look for an option labeled 'Manage Payment Methods' or 'Edit Credit Car... ⇲

Failed to add new credit cards

Fix: Ensure that you are entering the credit card information correctly, including the card number, expiration date, and CVV. Check for any typos... ⇲

Bugs issue

Delayed taxi arrival

Fix: If your taxi is delayed, first check the app for any updates on the driver's location. Sometimes, traffic or other delays can affect arrival... ⇲

Driver cancelled ride

Fix: If a driver cancels your ride, you will typically receive a notification. In this case, you can simply request another ride through the app.... ⇲

Driver unresponsive

Fix: If your driver is unresponsive, try sending them a message through the app to check their status. If they do not respond within a few minute... ⇲

No-show for booked rides

Fix: If a driver does not show up for a booked ride, wait a few minutes to see if they arrive. If they do not, you can cancel the ride through th... ⇲

Multiple cancellations of pre-booked rides

Fix: If you experience multiple cancellations, check your booking details to ensure that the pickup location and time are convenient for drivers.... ⇲

Updates issue

Inconsistent arrival time updates

Fix: If you notice inconsistent arrival time updates, try refreshing the app by pulling down on the screen to reload the information. This can he... ⇲

Slow issue

Slow app performance

Fix: If the app is running slowly, try closing other apps running in the background to free up system resources. You can do this by double-tappin... ⇲

Support issue

Lack of customer service communication

Fix: If you need assistance and cannot find customer service communication, check the app for a 'Help' or 'Support' section. This may provide FAQ... ⇲

Crashes issue

DTC crashes during OTP entry

Fix: If the app crashes when entering the OTP, try restarting your iPhone to clear any temporary glitches. After restarting, open the app and att... ⇲

Registration issue

No activation code received after download

Fix: If you do not receive an activation code after downloading the app, check your spam or junk email folder to ensure the email was not misdire... ⇲