fix problems on The Chosen [iphone]

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—— Run into issues on The Chosen? Get help pending when official support gets back to you!

The Chosen
Info:
company: Come and See Foundation, Inc
: https://app-support.gorgias.help/
: watch.thechosen.tv
Chat with our AI-based The Chosen Support
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Glitches issue

The Chosen glitches during playback

Fix: Check your internet connection. A weak or unstable connection can cause playback issues. Try switching from Wi-Fi to cellular data or vice v... ⇲
 
Compatibility issue

Controls unresponsive on Fire TV remote

Fix: Ensure that your Fire TV remote has fresh batteries. Weak batteries can cause unresponsiveness. Replace them if necessary. OR Try restart... ⇲

Limited device compatibility

Fix: Check the app's official website or App Store page for a list of supported devices. If your device is not listed, consider using a compatibl... ⇲
 
UI issue

The Chosen does not support landscape mode for navigation

Fix: Check if your device's orientation lock is turned on. Swipe down from the top right corner of your iPhone to access the Control Center and e... ⇲
 
Video issue

Full screen video does not switch orientation

Fix: Ensure that your device's orientation lock is off. Swipe down from the top right corner of your iPhone to access the Control Center and chec... ⇲

Zoom issues with video display

Fix: Check your device's display settings. Go to Settings > Display & Brightness and ensure that 'Zoom' is set to 'Standard' instead of 'Zoomed'.... ⇲
 
Bugs issue

Error message when episode finishes

Fix: Check for app updates in the App Store. Developers often release updates to fix bugs, including error messages at the end of episodes. OR... ⇲
 
Network issue

Inconsistent streaming quality

Fix: Check your internet speed using a speed test app. If your speed is low, try moving closer to your Wi-Fi router or connecting via Ethernet if... ⇲
 
Crashes issue

The Chosen crashes or locks up

Fix: Make sure your device has enough storage space. Go to Settings > General > iPhone Storage and check available space. If low, delete unnecess... ⇲
 
Account issue

Difficulties with account creation and login

Fix: Ensure that you are entering the correct email and password. If you forget your password, use the 'Forgot Password' feature to reset it. O... ⇲
 
Playback issue

Episodes skip or do not play in order

Fix: Check for app updates in the App Store. Updates can fix bugs related to episode playback order. OR Try restarting the app and navigating... ⇲
 
Login issue

No 'stay logged in' option

Fix: Check the app settings for any options related to session management. If none exist, consider using a password manager to autofill your cred... ⇲
 
Settings issue

Captions reset between episodes

Fix: Check the app settings to see if there is an option to save caption preferences. If available, enable it to maintain your settings across ep... ⇲
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 what users are saying
Good experience
90.8%

Bad experience
6.4%

Neutral
2.9%

~ from our NLP analysis of 6,424 combined software ratings.

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 Private Data The Chosen collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics