fix problems on JetDrive Go [iphone]

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—— Run into issues on JetDrive Go? Get help pending when official support gets back to you!

JetDrive Go
Info:
company: Transcend Information, Inc.
: https://www.transcend-info.com/Support/contact
: www.youtube.com
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Compatibility issue

No integration with iOS Shortcuts

Fix: Create a manual workflow using the JetDrive Go app. Open the app and set up your frequently used actions as favorites for quicker access.... ⇲

JetDrive Go does not recognize drive with USB-C adapter

Fix: Ensure that the USB-C adapter is compatible with the JetDrive Go. Test the adapter with other devices to confirm it is functioning properly.... ⇲

JetDrive Go does not work in iOS 11

Fix: Check for updates to the JetDrive Go app that may provide compatibility with iOS 11. Open the App Store and look for updates. OR If the a... ⇲

Cannot unlock drive without app working

Fix: Ensure that the JetDrive Go app is updated and functioning properly. Restart your device and try again. OR If the app is not working, try... ⇲
 
UI issue

Does not support split screen on iPads

Fix: Use the app in full-screen mode and switch between apps using the app switcher (double-click the Home button or swipe up from the bottom of... ⇲

JetDrive Go only operates in portrait orientation

Fix: Check your device's orientation lock. Swipe down from the top-right corner to access Control Center and ensure that the orientation lock is... ⇲

Cannot view images through albums

Fix: Check the app settings to ensure that image viewing permissions are enabled. Go to Settings within the app and adjust the permissions accord... ⇲

File management features are not user-friendly

Fix: Explore the app's tutorial or help section to better understand its features and how to use them effectively. OR Consider using alternati... ⇲
 
Crashes issue

Crashes when pausing and playing

Fix: Check for updates to the JetDrive Go app and install any available updates. Restart your device after updating. OR Try clearing the app's... ⇲

JetDrive Go crashes on iPhone 6 and 6+ running iOS 9.2.1

Fix: Update your iPhone to the latest iOS version that is compatible with your device. Go to Settings > General > Software Update. OR If updat... ⇲
 
Battery issue

Backups fail with Apple's battery case

Fix: Remove the battery case and try performing the backup again. Sometimes, the additional weight or power draw can cause issues. OR Ensure t... ⇲
 
Downloads issue

Files do not download as JPEG

Fix: Check the file format settings in the JetDrive Go app. Ensure that you are selecting the correct format when downloading files. OR Conver... ⇲
 
Customization issue

No batch selection of photos

Fix: Use the JetDrive Go app's file management features to select multiple files by tapping and holding on one file, then tapping others to selec... ⇲
 
Freezing issue

Freezes or black screen when playing videos

Fix: Ensure that the video file format is supported by the JetDrive Go app. Convert the video to a compatible format if necessary. OR Try rest... ⇲
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 what users are saying
Good experience
93.4%

Neutral
4.6%

Bad experience
2.0%

~ from our NLP analysis of 807 combined software ratings.

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 Private Data JetDrive Go collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Usage Data
    • Diagnostics