fix problems on Pexels [iphone]

​

—— Run into issues on Pexels? Get help pending when official support gets back to you!

Pexels
Info:
company: Canva Germany GmbH
: https://www.pexels.com
Chat with our AI-based Pexels Support
   Hello! How can I assist you?  

characters left:
 
Downloads issue

Download feature broken

Fix: 1. Check storage space: Go to Settings > General > iPhone Storage to ensure you have enough space for downloads. 2. Restart the app: Close... ⇲

Download errors

Fix: 1. Check storage space: Ensure you have enough storage on your device for downloads. 2. Restart the app: Close the app and reopen it to ref... ⇲

Difficulty in finding downloaded files

Fix: 1. Check the Photos app: Most downloaded images are saved in the Photos app. Open Photos and look in the 'Albums' section under 'Downloads'.... ⇲
 
Search issue

Search results not comprehensive

Fix: 1. Use specific keywords: Try using more specific or varied keywords to improve search results. 2. Check spelling: Ensure that your search... ⇲

Frustrating search navigation

Fix: 1. Use specific keywords: Try to be more specific with your search terms to yield better results. 2. Explore categories: Instead of searchi... ⇲
 
UI issue

Suboptimal user experience

Fix: 1. Familiarize yourself with the app: Spend some time exploring the app to understand its layout and features. 2. Customize settings: Check... ⇲

Videos display off margin

Fix: 1. Check app settings: Look for any display settings that may affect video playback. 2. Restart the app: Close and reopen the app to see if... ⇲

No home button for easy navigation

Fix: 1. Use the back button: Utilize the back button in the app to navigate to previous screens. 2. Explore the menu: Look for a menu icon that... ⇲

Pexels is not intuitive

Fix: 1. Explore tutorials: Look for any tutorials or guides within the app that can help you understand its features. 2. Spend time navigating:... ⇲
 
Crashes issue

Pexels crashes when viewing photos

Fix: 1. Restart your iPhone: This can help clear temporary glitches. 2. Update the app: Ensure you have the latest version of Pexels installed.... ⇲

Frequent app crashes and freezes

Fix: 1. Update the app: Check for updates in the App Store and install the latest version. 2. Restart your iPhone: This can help clear temporary... ⇲
 
Login issue

Issues with logging in

Fix: 1. Check your credentials: Ensure you are entering the correct email and password. 2. Reset your password: If you’ve forgotten your passwor... ⇲
 
Customization issue

Inability to edit/delete collections

Fix: 1. Check for app updates: Ensure you are using the latest version of the app. 2. Restart the app: Close and reopen the app to refresh its f... ⇲

Limited editing options before submission

Fix: 1. Use external editing apps: Consider using photo editing apps like Snapseed or VSCO before uploading to Pexels for more editing options.... ⇲
 
Bugs issue

Widgets not working

Fix: 1. Restart your iPhone: This can help refresh the system and resolve widget issues. 2. Remove and re-add the widget: Long press on the widg... ⇲
 
Support issue

Incentives for creators are insufficient

Fix: 1. Explore other platforms: Consider using other platforms that may offer better incentives for creators. 2. Engage with the community: Joi... ⇲
 
Settings issue

No watermark on photos

Fix: 1. Manually add a watermark: Use photo editing software to add a watermark before uploading your images. 2. Explore other platforms: If wat... ⇲
 
Account issue

Account deletion without consent

Fix: 1. Check your account settings: Ensure that your account is secure and that you have not accidentally initiated deletion. 2. Change your pa... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
97.0%

Bad experience
1.6%

Neutral
1.4%

~ from our NLP analysis of 27,402 combined software ratings.

 Switch to these Alternatives:
Unsplash
PixHall-Stock Photos & Images
Blink Captions by Vozo AI
500px-Photo Sharing Community
vidIQ for YouTube
TubeBuddy
AI Video Enhancer - HiQuality
Feeds: Post & Template Maker
AutoCap video captions
Reelsy Reel Maker IG Templates

 Private Data Pexels collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics