fix problems on Benevity [iphone]

—— Run into issues on Benevity? Get help pending when official support gets back to you!

Benevity

Info:

company: Benevity, Inc.

: https://helpcenter.benevity.org/hc/en-us/requests/new?ticket_form_id=67535

: www.benevity.com

Chat with our AI-based Benevity Support

🛠️ Common Benevity Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Uploading photos fails on Wi-Fi and cellular data

Fix: 1. Check your internet connection: Ensure that you have a stable Wi-Fi or cellular data connection. You can do this by trying to load a webp... ⇲

Benevity does not remember frequently used organizations

Fix: 1. Manually save organizations: When you find an organization you frequently use, look for an option to 'Favorite' or 'Save' it within the a... ⇲

SSO option is not functional on personal devices

Fix: 1. Check your device settings: Ensure that your personal device is configured correctly for Single Sign-On (SSO). Go to Settings > Passwords... ⇲

SSO login fills in incorrect account

Fix: 1. Clear browser cache: If you are using a browser for SSO, clear the cache and cookies. Go to Settings > Safari (or your browser) > Clear H... ⇲

Sign-in process is infuriating and loops

Fix: 1. Clear app cache: Go to your iPhone's Settings > General > iPhone Storage > Benevity. Tap on 'Offload App' to clear the cache. Reinstall t... ⇲

FaceID authentication leads to QR code generation requiring a second device

Fix: 1. Disable QR code generation: If possible, check the app settings to see if there is an option to disable QR code generation for FaceID aut... ⇲

Crashes issue

Benevity is unstable and frequently crashes

Fix: 1. Update the app: Ensure you are using the latest version of Benevity. Go to the App Store, search for Benevity, and tap 'Update' if availa... ⇲

Gameplay issue

Difficult to track matches and totals

Fix: 1. Use the app's reporting features: Check if Benevity has a reporting or summary feature that allows you to view your matches and totals in... ⇲

Search issue

Search feature for non-profits is broken

Fix: 1. Restart the app: Close the Benevity app completely and then reopen it. This can sometimes resolve temporary glitches with the search feat... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Bad experience

52.0%

Good experience

40.0%

Neutral

8.0%

~ from our NLP analysis of 25 combined software ratings.

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Private Data Benevity collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Identifiers
- Usage Data
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Location
- Search History
- Diagnostics