fix problems on Sunnova [iphone]

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—— Run into issues on Sunnova? Get help pending when official support gets back to you!

Sunnova
Info:
company: Sunnova Energy
: https://www.sunnova.com/contact
: www.sunnova.com
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Loading issue

Sunnova hangs when loading data

Fix: Force close the app by swiping up from the bottom of the screen and swiping the app off the screen. Reopen the app to see if it loads proper... ⇲

perpetual loading stage

Fix: Try switching your internet connection. If you are on Wi-Fi, switch to mobile data or vice versa, and then restart the app. OR Clear the... ⇲
 
Crashes issue

Sunnova crashes frequently

Fix: Update the app to the latest version available in the App Store, as updates often include bug fixes that can resolve crashing issues. OR... ⇲

Sunnova shuts down immediately

Fix: Delete the app and reinstall it from the App Store. This can resolve issues caused by corrupted files. OR Check your iPhone's storage. If... ⇲
 
Privacy issue

no usage data tracking

Fix: Ensure that you have granted the app all necessary permissions. Go to Settings > Privacy > Location Services and ensure Sunnova is set to 'W... ⇲
 
Audio issue

audio gets paused when opening app

Fix: Check if any other apps are running in the background that may be using audio. Close those apps before opening Sunnova. OR Restart your i... ⇲
 
Features issue

no appointment scheduling

Fix: Check the app settings to see if there is an option to enable appointment scheduling. Sometimes this feature may be hidden in the settings m... ⇲

no historical data available

Fix: Look for an option in the app settings that allows you to enable historical data tracking. This may be a feature that needs to be activated.... ⇲

no value of energy produced in dollars

Fix: Look for settings within the app that may allow you to enable financial tracking or energy value display. This may be found in the app's set... ⇲
 
UI issue

user interface not intuitive

Fix: Explore the app thoroughly to familiarize yourself with its layout. Sometimes, spending a little time navigating can help you understand its... ⇲
 
Bugs issue

only shows estimated data

Fix: Check if there are settings within the app to toggle between estimated and real-time data. This may be found in the app's settings or prefer... ⇲

Sunnova does not provide accurate readings

Fix: Ensure that your device's location services are enabled for the app, as this can affect data accuracy. Go to Settings > Privacy > Location S... ⇲

Sunnova does not display production levels

Fix: Ensure that your account is properly linked and that all necessary permissions are granted for the app to access production data. OR Log... ⇲
 
Syncing issue

data sometimes disappears

Fix: Try logging out and logging back into the app to refresh your data. This can sometimes restore missing information. OR Check for any app... ⇲
 
Support issue

customer support is unresponsive

Fix: Check the app for any help or support sections that may provide FAQs or troubleshooting tips that can assist you without needing to contact... ⇲
 
Glitches issue

Sunnova is glitchy

Fix: Clear the app cache by going to Settings > General > iPhone Storage > Sunnova > Offload App, then reinstall the app to fix glitches. OR R... ⇲
 
Battery issue

no battery management features

Fix: Check the app settings to see if there are any battery management options available. Sometimes these features are hidden in the settings men... ⇲
 
Account issue

Sunnova fails to connect to account

Fix: Check your internet connection to ensure it is stable. If you are on Wi-Fi, try switching to mobile data or vice versa. OR Reset your pas... ⇲
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 what users are saying
Good experience
85.6%

Bad experience
13.4%

Neutral
1.0%

~ from our NLP analysis of 583 combined software ratings.

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 Private Data Sunnova collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics