fix problems on EL PAÍS [iphone]

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—— Run into issues on EL PAÍS? Get help pending when official support gets back to you!

EL PAÍS
Info:
company: Ediciones El Pais SL
: http://elpais.com/estaticos/contacte/
: elpais.com
Chat with our AI-based EL PAÍS Support
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UI issue
Lacks modern UX design standards

Fix: While you cannot change the app's design, you can provide feedback through the app's feedback option. In the meantime, familiarize yourself... »»
Jumps to the top of the screen after reading an article

Fix: This may be a bug in the app. Try scrolling down slightly before finishing the article to see if it helps maintain your position. If it cont... »»
App feels like a restricted web browser

Fix: Explore the app settings to see if there are any features or options that can enhance your experience, such as saving articles or customizin... »»
 
Crashes issue
App is buggy and crashes frequently

Fix: Ensure that your iPhone's iOS is up to date. Go to Settings > General > Software Update. If an update is available, install it. This can res... »»
App crashes on launch

Fix: Force close the app by swiping up from the bottom of the screen and swiping the app off the screen. Then, reopen the app. If it still crashe... »»
 
Customization issue
No dark mode available

Fix: Check if your iPhone has a system-wide dark mode. Go to Settings > Display & Brightness and enable Dark Mode. Some apps may adapt to this se... »»
 
Installation issue
Requires frequent reinstallation

Fix: Check for any available updates for the app in the App Store. Developers often release updates to fix bugs that may cause frequent crashes o... »»
 
Compatibility issue
Inconsistent performance across versions

Fix: Make sure you are using the latest version of the app. Go to the App Store, search for EL PAÍS, and check for updates. Developers often fix... »»
Incompatible with iOS 17.1.1

Fix: Check for updates for both the app and your iOS version. Go to Settings > General > Software Update to ensure your iPhone is up to date. O... »»
 
Bugs issue
Articles do not open when tapped

Fix: Try force closing the app and reopening it. If that doesn't work, uninstall and reinstall the app to clear any corrupted data that may be ca... »»
 
Payments issue
Difficult to cancel subscription

Fix: To cancel your subscription, go to Settings > [your name] > Subscriptions. Find EL PAÍS and select 'Cancel Subscription.' Follow the prompts... »»
 
Account issue
Cannot access subscription content

Fix: Ensure you are logged into the correct account associated with your subscription. If you are logged in, try logging out and back in again to... »»
Headlines only, no access to articles

Fix: Ensure you are logged into your account. If you are logged in and still see only headlines, try refreshing the app or logging out and back i... »»
Cannot access digital print version

Fix: Ensure you are logged into the correct account that has access to the digital print version. If you are logged in, try refreshing the app or... »»
Most content inaccessible even when signed in

Fix: Ensure you are logged into the correct account associated with your subscription. If you are logged in, try logging out and back in again to... »»
 
Login issue
App does not retain login session

Fix: Check your iPhone settings to ensure that the app has permission to use background app refresh. Go to Settings > EL PAÍS and enable Backgrou... »»
App keeps asking for login details

Fix: Check your iPhone settings to ensure that the app has permission to use background app refresh. Go to Settings > EL PAÍS and enable Backgrou... »»
 
Screen issue
Stuck on the blank screen

Fix: Force close the app and reopen it. If it remains stuck, try restarting your iPhone by holding the power button and sliding to power off. O... »»
 
Freezing issue
Constant rebooting required

Fix: Check for any available updates for the app in the App Store. Developers often release updates to fix bugs that may cause constant rebooting... »»
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 what users are saying
Bad experience
75.8%

Good experience
21.1%

Neutral
3.1%

~ from our NLP analysis of 128 combined software ratings.

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RTVE Noticias

 Private Data EL PAÍS collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Usage Data
    • Diagnostics