fix problems on Epoch TV [iphone]

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—— Run into issues on Epoch TV? Get help pending when official support gets back to you!

Epoch TV
Info:
company: Epoch Usa Inc
: https://www.theepochtimes.com/contact-customer-care
Chat with our AI-based Epoch TV Support
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UI issue

Navigation is confusing

Fix: 1. Familiarize yourself with the app layout by exploring each section. 2. Look for a tutorial or help section within the app that may provid... ⇲

No categories to browse

Fix: 1. Use the search function to find specific content or genres. 2. Check if there are any featured sections on the home page that may highlig... ⇲

No exit button to navigate back

Fix: 1. Use the device's back button or swipe gestures to navigate back. 2. Familiarize yourself with the app's layout to find alternative naviga... ⇲
 
Login issue

No login option for subscription on Roku

Fix: 1. Ensure that you have the latest version of the Epoch TV app installed on your Roku device. 2. Check the app settings to see if there is a... ⇲

Requires re-login frequently

Fix: 1. Ensure that you are selecting the 'Remember Me' option when logging in. 2. Check your device settings to see if there are any restriction... ⇲
 
Syncing issue

Epoch TV does not flow across devices

Fix: 1. Ensure you are logged into the same account on all devices. 2. Check if the app supports cross-device functionality by reviewing the app'... ⇲

Epoch TV does not save viewing position

Fix: 1. Ensure you are logged into your account, as some apps save progress based on user accounts. 2. Check the app settings for any options rel... ⇲
 
Video issue

Video does not enlarge when device is turned

Fix: 1. Check if the app has a full-screen option in the video player settings. 2. Ensure that your device's orientation lock is turned off. OR... ⇲

No full-screen option on iPad

Fix: 1. Check the video player settings for a full-screen option. 2. Try rotating your iPad to see if it automatically switches to full-screen mo... ⇲
 
Settings issue

Auto-lock on iPad stops streaming

Fix: 1. Go to Settings > Display & Brightness > Auto-Lock and set it to 'Never' while watching content. 2. Use the app's settings to see if there... ⇲
 
Glitches issue

Glitches in navigation

Fix: 1. Restart the app to clear any temporary glitches. 2. Ensure your app is updated to the latest version. OR 1. Clear the app's cache if t... ⇲
 
Payments issue

Content not accessible without extra payment

Fix: 1. Review the subscription options within the app to understand what content is included. 2. Look for any promotional offers that may provid... ⇲
 
Updates issue

Inconsistent content updates

Fix: 1. Regularly check the app for updates and new content. 2. Follow the app's social media or website for announcements regarding new releases... ⇲
 
Audio issue

Background playback not supported

Fix: 1. Check the app settings to see if there is an option to enable background playback. 2. Use the app in conjunction with other apps that sup... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
96.8%

Bad experience
1.9%

Neutral
1.3%

~ from our NLP analysis of 5,803 combined software ratings.

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 Private Data Epoch TV collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Contact Info
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • User Content
    • Search History
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Monthly Subscription: $9.99 The Epoch TV iOS App monthly subscription
  2. Annual Subscription: $98.99 The Epoch TV iOS App annual subscription