fix problems on AI Video Generator [iphone]

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—— Run into issues on AI Video Generator? Get help pending when official support gets back to you!

AI Video Generator - Vidma AI
Info:
company: Atlasv Global Pte. Ltd.
: https://www.editor.vidma.com
: editor.vidma.com
Chat with our AI-based AI Video Generator Support
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Video issue

video quality is awful after editing

Fix: Check the export settings before saving your video. Ensure you select the highest quality available in the settings menu. Look for options l... ⇲
 
Storage issue

files and videos deleted unexpectedly

Fix: Regularly back up your videos to iCloud or another cloud service. Go to Settings > [your name] > iCloud > iCloud Drive, and enable it for Vi... ⇲
 
Payments issue

billing prices are inconsistent

Fix: Review your subscription details in the App Store. Go to Settings > [your name] > Subscriptions, and check the details for Vidma AI to under... ⇲

high subscription costs

Fix: Consider using the app's free features to determine if it's worth the cost. Use the app for a while before committing to a subscription to s... ⇲

limited access without pro version

Fix: Explore the free features thoroughly to maximize their use. Sometimes, the free version has enough functionality for basic tasks. OR Cons... ⇲

AI Video Generator requires payment for basic features

Fix: Review the app's free features and see if they meet your needs. Sometimes, users can accomplish their goals without needing to pay for premi... ⇲

no yearly subscription option available

Fix: If you prefer a yearly subscription, consider budgeting for the monthly subscription instead, and cancel it if you find it unsatisfactory af... ⇲
 
Bugs issue

does not save progress

Fix: Manually save your progress frequently. Look for a 'Save' option in the app and use it regularly to avoid losing work. OR Check if there... ⇲

text to video feature fails to generate

Fix: Ensure that the text you are inputting is within the character limit and follows any formatting guidelines provided by the app. OR Try re... ⇲
 
Support issue

customer service does not offer refunds

Fix: Review the app's refund policy in the App Store. Familiarize yourself with the terms to understand your rights regarding refunds. OR If y... ⇲
 
Ads issue

ads are intrusive

Fix: Check if there is an option to disable ads in the app settings. Some apps allow users to pay a small fee to remove ads. OR Consider using... ⇲
 
Crashes issue

AI Video Generator crashes or freezes

Fix: Force close the app and restart it. Double-tap the home button (or swipe up from the bottom on newer iPhones) to see all open apps, then swi... ⇲
 
Registration issue

sign up process is misleading

Fix: Read the terms and conditions carefully during the sign-up process to understand what you are agreeing to. Take your time to review all opti... ⇲
 
Login issue

no way to log in after purchase

Fix: Check your email for a confirmation message that may contain login details or instructions. Sometimes, the app sends important information a... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
91.7%

Bad experience
5.1%

Neutral
3.1%

~ from our NLP analysis of 7,013 combined software ratings.

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 Private Data AI Video Generator collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Purchases
    • Location
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
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  6. Video Templates: $12.99 1000+ templates for reels
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  8. Video Editor with Music: $12.99 4000+ background music for videos
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