fix problems on Jane [iphone]

​

—— Run into issues on Jane? Get help pending when official support gets back to you!

Jane: Find Cannabis Products
Info:
company: Jane Technologies, Inc.
: https://customer-support.iheartjane.com/s/
: iheartjane-static.vercel.app
Chat with our AI-based Jane Support
   Hello! How can I assist you?  

characters left:
 
Bugs issue

Inaccurate product descriptions

Fix: Cross-reference product descriptions with the dispensary's official website or contact them directly for the most accurate information. You... ⇲

Limited product information

Fix: Look for additional product details on the dispensary's website or other cannabis product databases. This can provide more comprehensive inf... ⇲

No lineage info for some products

Fix: Research the lineage of specific strains on cannabis educational websites or forums. Many cannabis enthusiasts share detailed lineage inform... ⇲

Not all products have reviews

Fix: Check other platforms or forums for user reviews on specific products. Websites like Leafly or Weedmaps often have user-generated reviews th... ⇲

Limited dispensary participation

Fix: Explore other cannabis apps that may have a broader range of dispensaries listed. This can help you find more options in your area. OR If... ⇲

Jane does not show nearby dispensaries accurately

Fix: Double-check your location settings to ensure they are accurate. Go to Settings > Privacy > Location Services and confirm that the app has p... ⇲

Inconsistent inventory information

Fix: Check the inventory status directly with the dispensary's website or by calling them. This can provide the most accurate and up-to-date info... ⇲
 
Search issue

Search functionality lacks depth

Fix: Use specific keywords or filters when searching for products to narrow down results. Try searching by strain name, product type, or effects... ⇲
 
UI issue

Jane sometimes redirects to top of the page when scrolling

Fix: Try closing and reopening the app to see if this resolves the scrolling issue. If it persists, check for app updates in the App Store that m... ⇲

No map view option

Fix: Use a separate mapping app (like Google Maps) to search for dispensaries in your area. You can then cross-reference with the Jane app for pr... ⇲
 
Updates issue

Authentication issues during updates

Fix: Ensure that your internet connection is stable during updates. If you encounter authentication issues, try logging out of your account and l... ⇲
 
Customization issue

Lack of robust filtering criteria

Fix: Use the available filters to the best of their ability, and combine them with specific search terms to refine your results as much as possib... ⇲
 
Slow issue

Jane can be slow at times

Fix: Ensure that your device has enough storage space. Go to Settings > General > iPhone Storage and delete any unnecessary apps or files to free... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
94.8%

Bad experience
2.8%

Neutral
2.4%

~ from our NLP analysis of 2,812 combined software ratings.

 Switch to these Alternatives:
Stash Cash Rewards
Surterra Wellness Loyalty
Zen Leaf Rewards
Zen Leaf+
WeedPro: Cannabis Strain Guide
The Hello Club
Eaze: Cannabis Delivery
Leafly: Find Weed Near You
The Apothecarium Dispensary
MÜV Dispensary

 Private Data Jane collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics