fix problems on BeyondTrust Support [iphone]

—— Run into issues on BeyondTrust Support? Get help pending when official support gets back to you!

BeyondTrust Support

Info:

company: Bomgar Corporation

: https://www.beyondtrust.com/docs/remote-support/index.htm

: www.beyondtrust.com

Chat with our AI-based BeyondTrust Support Support

🛠️ Common BeyondTrust Support Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

BeyondTrust Support crashes during remote session

Fix: 1. Ensure that your iPhone is running the latest version of iOS. Go to Settings > General > Software Update and install any available update... ⇲

frequently disconnects on iPad

Fix: 1. Check your Wi-Fi connection. Ensure that your iPad is connected to a stable and strong Wi-Fi network. You can do this by going to Setting... ⇲

Privacy issue

only allows viewing within the app

Fix: 1. Check the app settings to see if there are options to enable additional functionalities. Open the app, go to Settings, and look for any o... ⇲

Loading issue

session fails to start

Fix: 1. Verify that you are entering the correct session key. Double-check for any typos or errors when inputting the session key. 2. Ensure tha... ⇲

Freezing issue

BeyondTrust Support freezes after screen broadcast

Fix: 1. Ensure that your device has enough memory available. Close any unnecessary apps running in the background to free up resources. 2. Check... ⇲

Crashes issue

immediate crashes upon connection

Fix: 1. Check your internet connection to ensure it is stable. Switch between Wi-Fi and cellular data to see if the issue persists. 2. Update th... ⇲

Compatibility issue

no remote control of iOS devices

Fix: 1. Understand that iOS has limitations on remote control capabilities. The app may only allow viewing and not control. Check the app documen... ⇲

limited functionality for iOS support

Fix: 1. Familiarize yourself with the app's capabilities by reviewing the user guide or help section within the app. This will help you understan... ⇲

Settings issue

cannot view device settings

Fix: 1. Check if the app has the necessary permissions to access device settings. Go to Settings > Privacy and ensure the app is allowed to acces... ⇲

UI issue

cannot see shared desktop

Fix: 1. Ensure that the desktop sharing feature is enabled on the device you are trying to connect to. Check the settings on that device to confi... ⇲

session key entry issues

Fix: 1. Double-check the session key for any typos or errors before entering it. 2. Ensure that you are using the correct format for the session... ⇲

requires session key to start session

Fix: 1. Ensure that you have received the correct session key from the support team or the person you are connecting with. 2. Double-check for a... ⇲

Screen issue

untethered screen sharing goes black

Fix: 1. Check your internet connection to ensure it is stable. A weak connection can cause screen sharing issues. 2. Restart the app and try ini... ⇲

BeyondTrust Support only shows Bomgar app, not device screen

Fix: 1. Ensure that you have granted the necessary permissions for screen sharing in the app settings. Go to Settings > Privacy and check the per... ⇲