fix problems on NHL [iphone]

—— Run into issues on NHL? Get help pending when official support gets back to you!

NHL

Info:

company: NHL Interactive Cyberenterprises, LLC

: https://www.nhl.com/info/contact-us

: www.nhl.com

Chat with our AI-based NHL Support

🛠️ Resolved Issues on iPhone:

—— Does any problem match yours? click to get a solution tailored for you

App freezes while watching stream

Fix: 1. Close the NHL app completely by double-tapping the home button (or swiping up from the bottom on iPhone X and later) and swiping the app... »»

Poor scrubbing controls

Fix: 1. Try using the scrubbing feature by tapping and holding the progress bar, then dragging it left or right to navigate through the video. 2.... »»

Customization issue

Inability to select period start

Fix: 1. Check if the app has a settings menu where you can adjust viewing preferences. 2. If this feature is not available, try reaching out to c... »»

No calendar view for team schedules

Fix: 1. Look for a schedule or calendar section in the app's menu. 2. If unavailable, consider using the calendar app on your iPhone to manually... »»

Limited filtering options for news and videos

Fix: 1. Explore the app's settings to see if there are any options to customize news and video feeds. 2. Use the search function to find specific... »»

Crashes issue

Crashes during article reading

Fix: 1. Ensure your app is updated to the latest version. 2. Clear the app's cache by going to Settings > General > iPhone Storage > NHL app > Of... »»

Updates issue

Scores do not update during games

Fix: 1. Check your internet connection to ensure it is stable. 2. Refresh the app by pulling down on the screen to reload the scores. 3. Ensure n... »»

Lack of player stats and information

Fix: 1. Check if there is a dedicated section for player stats in the app's menu. 2. If not, consider using the NHL website or other sports apps... »»

UI issue

Radio feature buried in the app

Fix: 1. Explore the app's main menu thoroughly to locate the radio feature. 2. Bookmark or add the radio feature to your favorites if the app all... »»

Navigation is not intuitive

Fix: 1. Familiarize yourself with the app layout by exploring each section. 2. Look for a help or tutorial section within the app that may guide... »»

Overly complex navigation for radio streams

Fix: 1. Familiarize yourself with the radio section of the app by exploring it thoroughly. 2. Look for any user guides or FAQs within the app tha... »»

Inability to click on player names for stats

Fix: 1. Check if there is a settings option to enable player stats links. 2. If not, consider using the NHL website for detailed player informati... »»

Unnecessary redesign of user interface

Fix: 1. Familiarize yourself with the new layout by exploring each section. 2. Provide feedback through user forums or community discussions to s... »»

Audio issue

Cannot access other app features while listening to radio

Fix: 1. Check if the app has a 'background play' option in settings that allows you to use other features while listening to the radio. 2. If not... »»

Compatibility issue

Blackout restrictions limit game access

Fix: 1. Check the NHL's blackout policy on their website to understand which games are affected. 2. Consider using a VPN service to bypass region... »»

Video issue

Video player often shows black screen

Fix: 1. Restart the app and check your internet connection. 2. Clear the app's cache by offloading it in iPhone settings as mentioned earlier.... »»

Inconsistent video quality

Fix: 1. Check your internet speed using a speed test app. If your connection is slow, consider switching to a faster network. 2. Adjust the video... »»

Slow issue

Slow load times for highlights

Fix: 1. Ensure you have a strong internet connection. 2. Clear the app's cache and data as mentioned earlier to improve performance. OR 1. Try... »»

Search issue

Difficult to find live game broadcasts

Fix: 1. Use the search feature in the app to look for specific games or teams. 2. Bookmark your favorite teams for quicker access to their broadc... »»

Settings issue

Missing teams in settings

Fix: 1. Check if there is an option to add or customize teams in the app settings. 2. If teams are missing, try reinstalling the app to refresh t... »»

Ads issue

Commercial break screen during live broadcasts

Fix: 1. Unfortunately, commercial breaks are a standard part of live broadcasts. However, you can use this time to check other features of the ap... »»

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

93.4%

Bad experience

4.3%

Neutral

2.2%

~ from our NLP analysis of 134,689 combined software ratings.

Switch to these Alternatives:

MSG+

LiveBarn

CHL: Official App

Minnesota Wild

AHL

KHL

NESN 360

MLS: Live Soccer Scores & News

Montréal Canadiens

New York Rangers Official App

Private Data NHL collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Location
Data Linked to You: The following data may be collected and linked to your identity:
- Purchases
- Contact Info
- User Content
- Identifiers
- Usage Data
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Location
- Usage Data
- Diagnostics

Cost of Subscriptions

Rogers Stanley Cup Playoffs Pass: $69.99 Rogers Stanley Cup Playoffs Pass
Rogers 2018-19 Early Bird: $129.99 Rogers 2018-19 Early Bird
Rogers NHL Live: $54.99 Rogers NHL Live
Rogers NHL Live: $69.99 Rogers NHL Live
Rogers NHL Live: $94.99 Rogers NHL Live
Rogers NHL Live: $109.99 Rogers NHL Live
NHL LIVE™ Half season pass: $69.99 Rogers NHL LIVE™ Half season pass
Rogers 2017-18 Annual: $109.99 Rogers 2017-18 Annual