fix problems on Masterbuilt Classic [iphone]

—— Run into issues on Masterbuilt Classic? Get help pending when official support gets back to you!

Masterbuilt Classic

Info:

company: PREMIER SPECIALTY BRANDS, LLC

: https://www.masterbuilt.com/pages/customer-support

: www.masterbuilt.com

Chat with our AI-based Masterbuilt Classic Support

🛠️ Resolved Issues on iPhone:

—— Does any problem match yours? click to get a solution tailored for you

Drops connection to WiFi

Fix: Ensure that your WiFi router is within range of the Masterbuilt Classic smoker. If possible, move the router closer to the smoker or use a W... »»

Takes multiple attempts to connect

Fix: Restart both the smoker and your iPhone. This can help reset the connection and clear any temporary glitches that may be causing the issue.... »»

Network issue

Gives false connection messages

Fix: Delete the app from your iPhone and reinstall it. This can help clear any corrupted data that may be causing false messages. OR Reset the... »»

Cannot reconnect after opening smoker door

Fix: Try to reconnect the app after closing the smoker door. Sometimes, the app may need a moment to re-establish the connection. OR If the is... »»

Bluetooth connectivity issues

Fix: Ensure that Bluetooth is enabled on your iPhone by going to Settings > Bluetooth and toggling it on. Also, make sure the smoker is in pairin... »»

Bugs issue

Loses probe temperature feature

Fix: Check the probe connection to ensure it is securely plugged into the smoker. A loose connection can cause the feature to malfunction. OR... »»

Inconsistent temperature readings

Fix: Calibrate the temperature probe according to the manufacturer's instructions to ensure accurate readings. OR Check for any obstructions o... »»

Notifications issue

Only timer-based alarms show

Fix: Ensure that the app permissions are correctly set. Go to Settings > Privacy > Notifications and check if the app is allowed to send notifica... »»

Notifications do not work

Fix: Check the notification settings for the app in your iPhone settings. Go to Settings > Notifications and ensure that notifications are enable... »»

Difficult login process

Fix: Use a password manager to store and autofill your login credentials, making the process easier and reducing the chance of errors. OR If y... »»

Freezing issue

App gets stuck in safe mode

Fix: Force close the app by swiping up from the bottom of the screen (or double-clicking the home button) and swiping the app off the screen. The... »»

Installation issue

App requires frequent reinstallation

Fix: Clear the app cache by going to Settings > General > iPhone Storage, selecting the app, and choosing 'Offload App'. This can help free up sp... »»

Settings issue

Lacks basic functionality for setting meat probe temperature

Fix: Explore the app settings thoroughly to see if there are any hidden options for setting probe temperatures that may not be immediately visibl... »»

UI issue

Poor visibility of display in sunlight

Fix: Consider using a sunshade or umbrella to block direct sunlight from the display while cooking. OR Adjust the angle of the display if poss... »»

Connection warning obstructs temperature view

Fix: Try repositioning the app window or rotating your device to see if the warning can be moved out of the way. OR Check if there is an optio... »»

Weak LED display on smoker

Fix: Check if the LED display has a brightness setting that can be adjusted. Refer to the user manual for instructions on how to increase brightn... »»

Crashes issue

App crashes after updates

Fix: Clear the app cache and data by uninstalling and reinstalling the app to ensure that any corrupted files are removed. OR Check for any av... »»

Audio issue

No sound notifications for timers

Fix: Check the app's notification settings to ensure that sound notifications are enabled. Go to Settings > Notifications and select the app to a... »»

Updates issue

Limited app updates

Fix: Regularly check the App Store for updates to ensure you have the latest version of the app, which may include new features and bug fixes.... »»

Features issue

No graph of probe temperature vs time

Fix: Look for any settings within the app that may allow you to enable graphing features, as they may be hidden in advanced settings. OR Consi... »»