fix problems on MyPSE [iphone]

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—— Run into issues on MyPSE? Get help pending when official support gets back to you!

myPSE
Info:
company: Puget Sound Energy
: https://www.pse.com
: www.pse.com
Chat with our AI-based myPSE Support
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Crashes issue

myPSE is unstable

Fix: 1. Ensure your iPhone is running the latest version of iOS by checking Settings > General > Software Update. 2. Close other apps running in... ⇲
 
UI issue

Poor user experience

Fix: 1. Familiarize yourself with the app's layout by exploring all menus and options. 2. Provide feedback through the app's feedback option if a... ⇲

Poor interface design

Fix: 1. Familiarize yourself with the app's layout and features to improve your navigation experience. 2. Provide constructive feedback through t... ⇲

myPSE redirects to website unnecessarily

Fix: 1. Check the app settings to see if there are options to disable redirects. 2. If the app is redirecting you for certain functions, consider... ⇲
 
Network issue

Inaccurate outage information

Fix: 1. Cross-check outage information with official sources such as the utility company's website or social media channels. 2. Report any discre... ⇲

Inaccurate estimated restoration times

Fix: 1. Cross-check estimated restoration times with official sources such as the utility company's website or social media channels. 2. Provide... ⇲
 
Updates issue

Inconsistent data updates

Fix: 1. Ensure you have a stable internet connection, as poor connectivity can lead to delays in data updates. 2. Manually refresh the app by pul... ⇲

Poorly tested updates

Fix: 1. If you experience issues after an update, try uninstalling and reinstalling the app to reset it. 2. Provide feedback through the app to r... ⇲
 
Payments issue

No integration with payment services

Fix: 1. Use the app's built-in payment options to pay bills directly. If this is not available, consider using the utility company's website for... ⇲

Blank screens when making payments

Fix: 1. Ensure you have a stable internet connection while making payments. 2. Restart the app and try again. 3. Clear the app cache by going to... ⇲

Limited functionality for bill payments

Fix: 1. Use the app to check for any updates that may add new features. 2. If the app does not meet your needs, consider using the utility compan... ⇲

No saved payment options

Fix: 1. Check the app settings to see if there is an option to save payment methods. If not, consider using the utility company's website for mor... ⇲
 
Registration issue

Requires email verification to access

Fix: 1. Check your email inbox (and spam/junk folder) for the verification email. Click the link provided to verify your account. 2. If you do no... ⇲
 
Security issue

FaceID setup issues

Fix: 1. Go to Settings > Face ID & Passcode and ensure Face ID is set up correctly. 2. Open the myPSE app and navigate to settings to enable Face... ⇲

Difficulties with security questions

Fix: 1. Review the security questions and answers you have set up to ensure they are correct. 2. If you are having trouble remembering them, cons... ⇲
 
Login issue

myPSE logs out frequently

Fix: 1. Check your app settings to see if there is an option to stay logged in or remember your login details. 2. Ensure your iPhone's software i... ⇲
 
Support issue

Inability to report outages

Fix: 1. Check if there is a dedicated section in the app for reporting outages. If not, use the utility company's website or customer service num... ⇲
 
Notifications issue

No mobile billing alerts

Fix: 1. Check the app settings to see if there are options to enable notifications for billing alerts. 2. If the app does not support this featur... ⇲
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 what users are saying
Bad experience
88.2%

Good experience
11.8%

Neutral
0.0%

~ from our NLP analysis of 17 combined software ratings.

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Package Concierge

 Private Data myPSE collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Diagnostics