fix problems on Pres [iphone]

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—— Run into issues on Pres? Get help pending when official support gets back to you!

Presbyterian myPRES
Info:
company: Presbyterian Healthcare Services
: https://www.phs.org
: www.phs.org
Chat with our AI-based Pres Support
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UI issue

Pres is confusing to use

Fix: 1. Familiarize yourself with the app: Spend some time exploring the app's features and layout. Look for a tutorial or help section within th... ⇲

scroll to next page is not visible

Fix: 1. Adjust screen settings: Check your iPhone's display settings by going to Settings > Display & Brightness. Ensure that the text size and d... ⇲

bottom menu covers navigation arrow

Fix: 1. Adjust app settings: Check if there are any settings within the app that allow you to customize the layout or hide the bottom menu. 2. U... ⇲

not user friendly

Fix: 1. Explore tutorials: Check if the app offers any tutorials or guides that can help you understand its features better. 2. Provide feedback... ⇲

lack of intuitive design

Fix: 1. Familiarize yourself with the layout: Spend time exploring the app to understand its design and features. 2. Create a personal guide: Do... ⇲
 
Freezing issue

Pres freezes frequently

Fix: 1. Close background apps: Double-click the home button (or swipe up from the bottom on newer iPhones) to view open apps. Swipe up on the myP... ⇲
 
Search issue

difficult to find information

Fix: 1. Use the search function: If the app has a search bar, use it to quickly locate the information you need. 2. Explore the help section: Lo... ⇲
 
Slow issue

slow performance

Fix: 1. Close background apps: Free up memory by closing other apps running in the background. Double-click the home button (or swipe up from the... ⇲
 
Features issue

missing features like appointment check-in

Fix: 1. Check for updates: Ensure you have the latest version of the app, as new features may be added in updates. 2. Explore the app thoroughly... ⇲

inability to view lab results

Fix: 1. Check for updates: Ensure you have the latest version of the myPRES app, as updates may include access to lab results. 2. Explore the ap... ⇲
 
Messages issue

difficulty sending messages to doctor

Fix: 1. Check for updates: Ensure you have the latest version of the app, as messaging features may be improved in updates. 2. Explore the messa... ⇲
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 what users are saying
Good experience
51.7%

Bad experience
41.4%

Neutral
6.9%

~ from our NLP analysis of 29 combined software ratings.

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 Private Data Pres collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
    • User Content
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Contact Info
    • User Content
    • Browsing History
    • Identifiers
    • Usage Data
    • Sensitive Info
    • Diagnostics
    • Other Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contact Info