fix problems on SketchUp [iphone]

—— Run into issues on SketchUp? Get help pending when official support gets back to you!

SketchUp

Info:

company: Trimble Inc.

: https://help.sketchup.com/en/sketchup-ipad

: www.sketchup.com

Chat with our AI-based SketchUp Support

🛠️ Common SketchUp Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

No clear indication of project visibility for free accounts

Fix: Regularly check your project settings to ensure they are set to public or private as needed. Familiarize yourself with the visibility option... ⇲

12% of users had this problem

Difficult to use with Apple Pencil

Fix: Adjust the sensitivity settings for the Apple Pencil in the iPad settings. Go to Settings > Apple Pencil and experiment with the pressure se... ⇲

1% of users had this problem

UI issue

Unintuitive tool selection

Fix: Familiarize yourself with the tool palette by spending time exploring each tool. Create a cheat sheet of the most commonly used tools and th... ⇲

Small icons hard to discern

Fix: Zoom in on the tool palette to make the icons larger and easier to see. You can do this by using pinch gestures on your screen. OR Change... ⇲

Navigation tools missing

Fix: Familiarize yourself with the gesture controls for navigation. Practice using two-finger gestures for panning and zooming to improve your na... ⇲

Frequent tool mode switching

Fix: Organize your workflow by grouping similar tasks together to minimize the need for switching tools frequently. Plan your actions ahead of ti... ⇲

Poor axis display for sketching

Fix: Adjust the axis display settings in the app to enhance visibility. Look for options in the settings menu that allow you to customize axis co... ⇲

Crashes issue

Crashes with large files

Fix: Optimize your models by reducing the number of polygons and simplifying complex shapes. Use the 'Simplify' tool to help manage the complexit... ⇲

Compatibility issue

AR function not available

Fix: Check if your device supports AR features and ensure that you have the latest version of SketchUp installed. Update the app if necessary.... ⇲

Limited file type support

Fix: Convert your files to a supported format before importing them into SketchUp. Use a file conversion tool or software that can handle the con... ⇲

Inconsistent performance compared to desktop version

Fix: Adjust the performance settings within the app to optimize for your device. Lowering the quality settings can help improve performance on mo... ⇲

Gestures and tools differ significantly from desktop

Fix: Take time to review the gesture controls specific to the mobile version of SketchUp. Create a reference guide for yourself to remember the d... ⇲

Viewer app lacks interaction capabilities

Fix: Use the main SketchUp app for interactive features instead of the viewer app. Familiarize yourself with the main app's capabilities for a be... ⇲

Gestures and controls differ significantly from desktop version

Fix: Review the app's user manual or help section to understand the specific gestures and controls for the mobile version. Take notes for quick r... ⇲

Payments issue

Requires subscription for basic use

Fix: Evaluate your usage needs and consider whether the subscription plan offers features that justify the cost. If not, explore free alternative... ⇲

Viewer functionality limited without subscription

Fix: Utilize the free features available in the viewer to familiarize yourself with the interface and capabilities, maximizing what you can do wi... ⇲

No option for one-time payment for infrequent users

Fix: Look for temporary subscription options or trial periods that allow you to use the software without a long-term commitment. Keep an eye out... ⇲

Updates issue

Models do not update after editing

Fix: Ensure that you are saving your changes frequently and using the 'Save' function after making edits to your models. This can help prevent lo... ⇲

Models do not update without app deletion

Fix: Regularly save your models and use the 'Save As' feature to create new versions instead of relying on the same file. This can help prevent l... ⇲

Privacy issue

No option for free trial without data submission

Fix: Research alternative software that offers free trials without data submission, allowing you to explore similar functionalities without compr... ⇲

Bugs issue

Inconsistent tool behavior

Fix: Reset the app settings to default to see if that resolves any inconsistencies. Go to Settings within the app and look for a reset option.... ⇲

Network issue

Web version frequently non-functional

Fix: Clear your browser cache and cookies to improve performance. This can often resolve issues with web applications. OR Try accessing the we... ⇲

Limited functionality without internet connection

Fix: Download necessary files and resources while connected to the internet so you can access them offline. Check the app settings for offline ca... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

87.0%

Bad experience

9.8%

Neutral

3.1%

~ from our NLP analysis of 11,824 combined software ratings.

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Private Data SketchUp collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Identifiers
- Usage Data
Data Linked to You: The following data may be collected and linked to your identity:
- Purchases
- Location
- Contact Info
- User Content
- Identifiers
- Usage Data
- Diagnostics
- Other Data

Cost of Subscriptions

SketchUp Go Monthly: $17.99 Create in 3D across iPad and web apps
SketchUp Go Yearly: $118.99 Create in 3D across iPad and web apps