fix problems on Harris County Public Library [iphone]

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—— Run into issues on Harris County Public Library? Get help pending when official support gets back to you!

Harris County Public Library
Info:
company: County of Harris
: http://www.hcpl.net/form/contact-us
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Customization issue

less information available

Fix: 1. Explore Different Sections: Navigate through various categories and sections of the app to find more information. Sometimes, information... ⇲

missing personalized list

Fix: 1. Create an Account: Ensure you are logged into your account, as personalized lists may only be available to registered users. 2. Check Se... ⇲

difficult to create a To Read list

Fix: 1. Follow In-App Instructions: Look for any tutorials or help sections within the app that guide you on creating a To Read list. 2. Use the... ⇲

must renew items one at a time

Fix: 1. Check for Bulk Renewal Options: Look in the app settings or help section to see if there’s an option for bulk renewing items. 2. Use the... ⇲
 
Network issue

can't connect to the server

Fix: 1. Check Internet Connection: Ensure your device is connected to the internet. Try switching between Wi-Fi and cellular data. 2. Restart th... ⇲
 
Search issue

search includes unrelated items

Fix: 1. Use Specific Keywords: When searching, use more specific keywords or phrases to narrow down results. 2. Apply Filters: If the app has fi... ⇲
 
UI issue

difficult to read gray text

Fix: 1. Adjust Display Settings: Go to your iPhone settings, navigate to Display & Brightness, and adjust the brightness or enable the 'Increase... ⇲

not user friendly

Fix: 1. Explore Help Section: Look for a help or FAQ section within the app that may provide guidance on navigation and features. 2. Familiarize... ⇲

does not show hold dates

Fix: 1. Check Account Settings: Look in your account settings to see if there’s an option to display hold dates. 2. Use the Library Website: If... ⇲
 
Screen issue

blank screen after sign in

Fix: 1. Restart the App: Close the app completely and reopen it to see if the issue resolves. 2. Clear Cache: If possible, clear the app's cache... ⇲
 
Slow issue

extremely slow

Fix: 1. Free Up Storage: Check your iPhone storage and delete unnecessary apps or files to improve performance. 2. Close Background Apps: Close... ⇲
 
Bugs issue

library listing is broken

Fix: 1. Refresh the App: Close the app and reopen it to refresh the library listings. 2. Check for Updates: Ensure the app is updated to the lat... ⇲
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 what users are saying
Good experience
52.0%

Bad experience
36.0%

Neutral
12.0%

~ from our NLP analysis of 25 combined software ratings.

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 Private Data Harris County Public Library collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data