fix problems on PostScan Mail [iphone]

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—— Run into issues on PostScan Mail? Get help pending when official support gets back to you!

PostScan Mail
Info:
company: Certifix, Inc.
: https://www.postscanmail.com/faq.html
: www.postscanmail.com
Chat with our AI-based PostScan Mail Support
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Account issue

Inability to cancel subscription via app

Fix: To cancel your subscription, go to the App Store, tap on your profile picture, select 'Subscriptions', find PostScan Mail, and choose 'Cance... ⇲

No option to cancel subscription easily

Fix: Follow the steps outlined earlier to cancel your subscription through the App Store or the website, ensuring you are logged into the correct... ⇲
 
Compatibility issue

PostScan Mail functionality limited compared to website

Fix: Familiarize yourself with the features available on the app by checking the app's help section or user guide. This can help you maximize the... ⇲

Limited functionality on iPhone app

Fix: Check for any app updates that may introduce new features or improvements. Go to the App Store and look for updates for PostScan Mail. OR... ⇲
 
Payments issue

Random charges on monthly invoice

Fix: Review your account activity and billing history in the app or on the website to identify any unexpected charges. This can help you understa... ⇲

Higher charges for forwarding packages on app

Fix: Review the forwarding options and fees in the app to ensure you are selecting the most cost-effective method for your needs. OR Consider... ⇲

Double charging on billing

Fix: Check your billing history in the app or on the website to identify any duplicate charges and document them for your records. OR If you f... ⇲
 
UI issue

Clunky app interface

Fix: Try restarting the app or your iPhone to see if it improves performance. Sometimes, a simple restart can resolve interface issues. OR Exp... ⇲

Inability to enter forwarding address on app

Fix: Try logging into your account on the PostScan Mail website, where you may have more options for entering and managing your forwarding addres... ⇲
 
Bugs issue

Tracking information shows incorrect timestamps

Fix: Check if your device's date and time settings are set to automatic. Go to Settings > General > Date & Time and enable 'Set Automatically'.... ⇲
 
Syncing issue

Missing mail and delayed scanning

Fix: Ensure that your scanning preferences are set correctly in the app. Check the settings to confirm that you have selected the appropriate opt... ⇲

Manual refresh required to see new mail

Fix: Check if there is an option in the app settings to enable automatic refresh for new mail notifications. OR If automatic refresh is not av... ⇲
 
Pricing issue

Lack of transparency in pricing

Fix: Review the pricing section on the PostScan Mail website to understand the different plans and any additional fees that may apply. OR Keep... ⇲
 
Performance issue

Inconsistent app performance

Fix: Make sure your app is updated to the latest version. Go to the App Store, search for PostScan Mail, and check for updates. OR Clear the a... ⇲
 
Updates issue

PostScan Mail stuck in update loop

Fix: Force close the app by swiping up from the bottom of the screen and swiping the app off the screen. Then, reopen the app to see if it resolv... ⇲
 
Support issue

Difficulty contacting support

Fix: Use the in-app support feature if available, or check the website for alternative contact methods such as live chat or email support. OR... ⇲
 
Quality issue

Poor quality scans

Fix: Ensure that the documents you are scanning are placed flat and well-lit to improve scan quality. Adjust the lighting and angle if necessary.... ⇲
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 what users are saying
Good experience
90.6%

Bad experience
6.8%

Neutral
2.6%

~ from our NLP analysis of 681 combined software ratings.

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 Private Data PostScan Mail collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics