—— Run into issues on Veradigm EHR ? Get help pending when official support gets back to you!
—— Experiencing any of these problems? Get a solution tailored for you below;
Fix: Check if you are logged into the correct account that has access to the Pro features. Sometimes, users may have multiple accounts and may no... ⇲
Fix: Verify that you have the necessary permissions to view lab results. Check your account settings or user permissions within the app to ensure... ⇲
Fix: Ensure that you are looking in the correct section of the app where lab results are stored. Sometimes, results may be categorized under diff... ⇲
Fix: Familiarize yourself with the app's layout by exploring each section. Many apps have a tutorial or help section that can guide you through t... ⇲
Fix: Make sure your iPhone is running the latest version of iOS. Go to Settings > General > Software Update to check for updates. An outdated ope... ⇲
Fix: Try restarting your iPhone. This can resolve temporary glitches and refresh the app's performance. OR If glitches persist, consider unins... ⇲
Fix: Double-check that you are entering the correct username and password. Ensure that Caps Lock is not on and that you are using the correct cas... ⇲
Fix: Ensure that Touch ID or Face ID is enabled for the app. Go to Settings > Face ID & Passcode (or Touch ID & Passcode) and check if the app is... ⇲
Fix: Check if the PIN you are entering is correct. Ensure that you are not confusing it with your password. If you have forgotten your PIN, look... ⇲
Fix: Ensure that you are entering the correct password and that there are no typos. If you have recently changed your password, make sure you are... ⇲
Fix: Check the app settings to see if there is an option to enable Face ID. If it is not available, it may be a feature that is not yet implement... ⇲
Fix: Try clearing the app's cache and data by uninstalling and reinstalling the app. This can help resolve any underlying issues that may be caus... ⇲
Fix: If an update has caused issues, check if there is a way to revert to a previous version of the app through the App Store, although this may... ⇲