fix problems on Furbo [iphone]

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—— Run into issues on Furbo? Get help pending when official support gets back to you!

Furbo - smartest pet camera
Info:
company: Tomofun
: http://www.furbo.com
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UI issue

Furbo is not user friendly

Fix: 1. Familiarize yourself with the app by exploring all the menus and settings. Take notes on where specific features are located. 2. Look for... ⇲

outdated app interface

Fix: 1. Check for any available updates for the app in the App Store and install them, as updates can improve the interface. 2. Familiarize yours... ⇲
 
Network issue

frequent connectivity issues

Fix: 1. Ensure that your Wi-Fi network is stable and has a strong signal where the Furbo is located. You may need to move your router closer or u... ⇲
 
Video issue

nanny subscription limits video clips

Fix: 1. Review the subscription plan details in the app to understand the limitations. If you find the limits too restrictive, consider upgrading... ⇲

video clips are poorly cropped

Fix: 1. Check the camera placement to ensure it has a clear view of the area you want to capture. Adjust the angle or height of the camera if nec... ⇲
 
Notifications issue

notifications for non-urgent events

Fix: 1. Go to the app settings and adjust the notification preferences. You may be able to turn off notifications for specific events that you fi... ⇲

alerts for barking and movement stopped

Fix: 1. Go to the app settings and ensure that alerts for barking and movement are enabled. 2. Check the sensitivity settings for these alerts an... ⇲
 
Customization issue

AI chat feature is unnecessary

Fix: 1. Check the app settings to see if there is an option to disable or hide the AI chat feature. 2. If you cannot disable it, simply ignore th... ⇲

no option to opt out of review requests

Fix: 1. Check the app settings for any options related to feedback or notifications. If there is no option to opt-out, consider providing feedbac... ⇲
 
Freezing issue

Furbo frequently locks up

Fix: 1. Ensure that your iPhone is running the latest version of iOS, as updates can improve app performance. 2. Close any other apps running in... ⇲
 
Ads issue

pop-up review requests are annoying

Fix: 1. Check the app settings to see if there is an option to opt-out of review requests. 2. If no option exists, consider providing feedback th... ⇲

subscription pressure from app

Fix: 1. Review your subscription settings in the app to understand the options available. If you feel pressured, consider downgrading to a free p... ⇲
 
Bugs issue

daily diary feature not functioning

Fix: 1. Restart the app to see if this resolves any temporary glitches affecting the daily diary feature. 2. Check for any updates to the app tha... ⇲
 
Crashes issue

Furbo crashes or freezes

Fix: 1. Ensure that your iPhone has enough storage space available, as low storage can cause apps to crash. Delete unnecessary files or apps to f... ⇲
 
Registration issue

difficulties in account creation and login

Fix: 1. Ensure that you are using a valid email address and a strong password that meets the app's requirements. 2. If you are having trouble wit... ⇲
 
Support issue

poor customer support responses

Fix: 1. Review the FAQ section of the Furbo website for common issues and solutions that may address your concerns. 2. If you need to contact sup... ⇲
 
Slow issue

laggy real-time video streaming

Fix: 1. Ensure that your Wi-Fi connection is strong and stable. If possible, connect your iPhone to a 5GHz network for better performance. 2. Clo... ⇲
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 what users are saying
Bad experience
66.4%

Good experience
29.1%

Neutral
4.5%

~ from our NLP analysis of 357 combined software ratings.

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 Private Data Furbo collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics