fix problems on Shuttle Connection [iphone]

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—— Run into issues on Shuttle Connection? Get help pending when official support gets back to you!

Shuttle Connection
Info:
company: Via Transportation, Inc.
: https://city.ridewithvia.com/shuttle-connection
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Customization issue

no recurring ride scheduling

Fix: Consider setting reminders on your phone to manually schedule rides at your desired times, ensuring you don’t forget to book them. OR Exp... ⇲
 
Compatibility issue

no integration with iCal or Google Calendar

Fix: Manually add your ride schedule to your iCal or Google Calendar by creating events for each ride, including details like time and pickup loc... ⇲
 
UI issue

inability to check ride availability without specific request

Fix: Keep a list of common routes and times you typically use, and check availability during those times to streamline the process. OR If the... ⇲
 
Notifications issue

misleading notifications and map

Fix: Double-check the notifications against the app's main interface to confirm details, as there may be discrepancies between the two. OR Use... ⇲

inaccurate pickup time notifications

Fix: Set your pickup time slightly earlier than needed to account for any inaccuracies in notifications. OR Monitor the app's performance over... ⇲
 
Bugs issue

inefficient routing for multiple riders

Fix: Coordinate with other riders to establish a common pickup point that may optimize the route for everyone involved. OR If possible, commun... ⇲

unreasonable route selection

Fix: Provide feedback through the app regarding the route selection, as user input can sometimes lead to improvements in future updates. OR If... ⇲
 
Settings issue

no option to change home address

Fix: Check the app settings thoroughly; sometimes, the option to change the home address is hidden under account settings or profile settings.... ⇲
 
Updates issue

lack of updates on driver information

Fix: Regularly refresh the app to check for updates on driver information, as it may not update automatically. OR If the app has a feedback op... ⇲
 
Installation issue

reinstallation does not fix issues

Fix: Clear the app's cache before reinstalling it. Go to your iPhone settings, find the app, and select 'Clear Cache' if available, then reinstal... ⇲
 
Network issue

sign-in issues on corporate network

Fix: Try connecting to a different network, such as your mobile data, to see if the issue persists, as corporate networks may have restrictions.... ⇲
 
Support issue

poor support experience

Fix: Document your issues clearly and concisely before contacting support to ensure you communicate effectively and get the help you need. OR... ⇲
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 what users are saying
Good experience
76.0%

Bad experience
20.0%

Neutral
4.0%

~ from our NLP analysis of 75 combined software ratings.

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 Private Data Shuttle Connection collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Other Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics