fix problems on Convoy [iphone]

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—— Run into issues on Convoy? Get help pending when official support gets back to you!

Convoy
Info:
company: Flexport Freight Tech LLC
: https://www.convoy.com
: www.convoy.com
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Support issue

Poor customer support response times

Fix: Utilize the app's FAQ or help section to find answers to common issues before reaching out to support. This can save time and provide immedi... ⇲

Difficulty in reaching knowledgeable support

Fix: When contacting support, be specific about your issue and provide as much detail as possible. This can help ensure you are directed to the r... ⇲

Inability to contact local representatives

Fix: Check the app for any contact information for local representatives or offices. If unavailable, try reaching out through the main customer s... ⇲
 
Payments issue

Detention pay disputes

Fix: Document all relevant details regarding your detention time, including timestamps and communication with the shipper. This documentation can... ⇲

Low rates compared to competitors

Fix: Research and compare rates from different brokers and platforms to identify better-paying loads. Use this information to negotiate better ra... ⇲

Delayed payment processing

Fix: Keep track of your invoices and payment schedules. If payments are delayed, follow up with the accounts payable department of the company to... ⇲

High cancellation penalties for carriers

Fix: Review your contracts to understand the cancellation policies and negotiate terms that are more favorable for you in future agreements. OR... ⇲
 
Crashes issue

Convoy crashes during paperwork upload

Fix: Ensure that your app is updated to the latest version, as updates often include bug fixes. If the app continues to crash, try clearing the a... ⇲
 
Loading issue

Inconsistent load readiness at pickup

Fix: Communicate with the shipper ahead of time to confirm load readiness before arriving at the pickup location. This can help you avoid wasted... ⇲

Inaccurate appointment times

Fix: Confirm appointment times with the shipper before arriving. If discrepancies arise, document them and communicate with the shipper to resolv... ⇲
 
Notifications issue

Excessive notifications during off hours

Fix: Adjust your notification settings within the app to limit alerts to only essential updates. You can usually find this option in the app's se... ⇲
 
Bugs issue

Lack of accountability for app errors

Fix: Keep a detailed log of any errors you encounter in the app, including screenshots and descriptions. This can help you track patterns and pro... ⇲
 
Messages issue

Frequent miscommunication about load status

Fix: Establish a regular check-in schedule with your dispatcher or broker to get updates on load status. This can help reduce miscommunication.... ⇲
 
Customization issue

Limited options for load bidding

Fix: Explore additional freight platforms that may offer more bidding options. Signing up for multiple platforms can increase your chances of fin... ⇲
 
Network issue

Poor tracking functionality

Fix: Ensure that location services are enabled on your device and that the app has permission to access your location. This can improve tracking... ⇲

Unreliable location tracking features

Fix: Ensure that your device's GPS is functioning properly and that the app has the necessary permissions to access location data. OR If locat... ⇲
 
UI issue

Confusing app interface

Fix: Take time to explore the app's features and settings. Familiarizing yourself with the layout can help reduce confusion over time. OR Look... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
91.7%

Bad experience
6.5%

Neutral
1.9%

~ from our NLP analysis of 3,677 combined software ratings.

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 Private Data Convoy collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Search History
    • Browsing History
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data