fix problems on DEGIRO [iphone]

—— Run into issues on DEGIRO? Get help pending when official support gets back to you!

DEGIRO - Online Trading App

Info:

company: DEGIRO

: https://www.degiro.co.uk/

: www.degiro.co.uk

Chat with our AI-based DEGIRO Support

🛠️ Common DEGIRO Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Difficult account creation process

Fix: Ensure you have all required documents ready, such as identification and proof of address. Follow the on-screen instructions carefully durin... ⇲

DEGIRO loads forever on login

Fix: Check your internet connection to ensure it is stable and fast. Try switching from Wi-Fi to mobile data or vice versa to see if the issue pe... ⇲

Slow issue

Slow platform performance

Fix: Ensure your device has enough free memory and storage. Close any unnecessary apps running in the background to free up resources. OR Chec... ⇲

Slow app startup

Fix: Ensure your device has enough free storage space. Delete any unused apps or files to improve performance. OR Restart your iPhone regularl... ⇲

Slow loading of graphs

Fix: Ensure your internet connection is stable. If the graphs are still slow to load, try switching to a different network. OR Close any other... ⇲

Network issue

Frequent server connection issues

Fix: Check DEGIRO's official social media or website for any announcements regarding server maintenance or outages. If there are no issues report... ⇲

DEGIRO does not connect for registration

Fix: Ensure you have a stable internet connection. Try switching networks or resetting your router if necessary. OR Clear the app's cache by u... ⇲

Bugs issue

Memory leaks in the app

Fix: Regularly restart your iPhone to clear memory and refresh the system. This can help mitigate memory leak issues temporarily. OR If you no... ⇲

Inability to buy or sell

Fix: Check your account status to ensure it is fully verified and funded. If there are any issues, resolve them before attempting to trade. OR... ⇲

Compatibility issue

Limited language support

Fix: Check the app settings to see if there is an option to change the language. If not, consider using a translation app to help navigate the ap... ⇲

Customization issue

No option to customize preferred index

Fix: Explore the app settings to see if there are any customization options available. If not, consider using a different app or platform that al... ⇲

Limited chart analysis tools

Fix: Explore any available settings or features within the app that may enhance chart analysis, such as different chart types or indicators. OR... ⇲

Limited portfolio management features

Fix: Explore the app for any available settings that may enhance portfolio management, such as alerts or notifications for price changes. OR C... ⇲

UI issue

Inability to view daily ETF profit/loss

Fix: Check if there is a specific section in the app for portfolio performance or reports. If not, consider tracking your ETF performance manuall... ⇲

Support issue

Poor customer support response

Fix: Utilize the app's FAQ section or help center for common issues and solutions. This can often provide quicker answers than waiting for custom... ⇲

Freezing issue

DEGIRO hangs after document upload

Fix: Ensure that the documents you are uploading are in the correct format and size as specified by the app. Try compressing the files if they ar... ⇲

Infinite login loop during ID verification

Fix: Clear the app's cache by uninstalling and reinstalling it. This can help reset any stuck processes during login. OR Try logging in from a... ⇲

DEGIRO does not allow fingerprint login

Fix: Check your device settings to ensure that fingerprint login is enabled for the DEGIRO app. If not, enable it in your device's settings. OR... ⇲

Settings issue

No English language option

Fix: Check if there are any language settings in the app. If not, consider using a translation app to assist with navigation. OR Look for comm... ⇲

DEGIRO is in Dutch

Fix: Look for a language option in the app settings. If unavailable, use a translation app to help navigate the app. OR Check online for user... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

82.8%

Bad experience

12.8%

Neutral

4.4%

~ from our NLP analysis of 320 combined software ratings.

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Private Data DEGIRO collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Financial Info
- Location
- Contact Info
- Search History
- Identifiers
- Usage Data
- Diagnostics