fix problems on BK WIFI [iphone]

—— Run into issues on BK WIFI? Get help pending when official support gets back to you!

BK WIFI

Info:

company: Shenzhen MoLian Technology Co., Ltd.

: http://www.mo-linktech.com

Chat with our AI-based BK WIFI Support

🛠️ Common BK WIFI Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

BK WIFI stops connecting to otoscope

Fix: 1. Ensure that both the iPhone and the otoscope are fully charged. Low battery levels can cause connectivity issues. 2. Restart both the iPh... ⇲

video recording quality is low

Fix: 1. Ensure that the lens of the otoscope is clean. Dirt or smudges can affect video quality. Use a soft, lint-free cloth to gently clean the... ⇲

UI issue

BK WIFI interface is unresponsive

Fix: 1. Close the app completely by double-tapping the home button (or swiping up from the bottom on newer iPhones) and swiping the BK WIFI app o... ⇲

Support issue

no detailed instructions for use

Fix: 1. Explore the app thoroughly. Sometimes, user guides or tips are embedded within the app itself, often found in the settings or help sectio... ⇲

no troubleshooting support

Fix: 1. Search online for user forums or communities where other users discuss similar issues. You may find solutions or workarounds shared by ot... ⇲

poor customer support

Fix: 1. Utilize online resources such as forums, FAQs, and user guides that may provide answers to common questions. 2. Document any issues you e... ⇲

limited manual information

Fix: 1. Explore the app thoroughly to see if there are any built-in help sections or tutorials. 2. Search online for user-generated content, such... ⇲

Camera issue

blurry images

Fix: 1. Ensure that the otoscope lens is clean. Use a soft cloth to wipe the lens gently. 2. Check the focus settings in the app. Tap on the scre... ⇲

no mirror image for self-examination

Fix: 1. Check the app settings to see if there is an option to enable mirror mode. Some apps have this feature hidden in the settings. 2. If the... ⇲

no image displayed

Fix: 1. Ensure that the otoscope is properly connected to the app and that the WiFi connection is stable. 2. Restart the app and the otoscope to... ⇲

Syncing issue

images trapped in app

Fix: 1. Look for an option within the app to export or save images to your device's photo library. This is often found in the settings or image g... ⇲

Freezing issue

BK WIFI freezes and goes black

Fix: 1. Force close the app by double-tapping the home button (or swiping up from the bottom) and swiping the app off the screen. Then reopen the... ⇲

Updates issue

no updates available

Fix: 1. Regularly check the App Store for updates. Go to the App Store, tap on your profile icon, and scroll down to see if any updates are avail... ⇲

Network issue

WiFi connection issues

Fix: 1. Ensure that you are connected to the correct WiFi network that the otoscope uses. Go to Settings > WiFi and select the appropriate networ... ⇲