fix problems on OneKey [iphone]

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—— Run into issues on OneKey? Get help pending when official support gets back to you!

OneKey® MLS
Info:
company: Multiple Listing Service of Long Island
: http://help.homespotter.com/en/collections/1633763-connect-for-brokers
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Syncing issue

Saved homes do not persist after update

Fix: Ensure that you are logged into your account before saving homes. If you are not logged in, the app may not save your preferences. Log in an... ⇲

Hearting homes does not save them

Fix: Ensure that you are logged into your account when hearting homes, as this is necessary for saving preferences. OR Try logging out and log... ⇲
 
Updates issue

Old listings with outdated open house dates

Fix: Use the filter options to sort listings by the most recent updates. This can help you avoid outdated listings and focus on current ones. O... ⇲

Inconsistent search updates

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for OneKey® MLS, and check for any available updates. O... ⇲

Delayed updates on new listings

Fix: Refresh the app regularly by pulling down on the search screen to check for new listings manually. OR Consider setting up notifications f... ⇲
 
Customization issue

Lacks tax adjustment feature

Fix: Check if there are any settings or filters related to tax adjustments in the app. If not, consider using external resources or websites that... ⇲
 
Search issue

Zero results for neighborhood searches

Fix: Double-check the spelling of the neighborhood name you are searching for. Sometimes, minor typos can lead to zero results. OR Try searchi... ⇲

Only shows 75 newest homes

Fix: Use the filter options to adjust the number of listings displayed, if available. Some apps allow you to change the view settings to show mor... ⇲

No ability to input multiple locations

Fix: Check if the app has a 'Saved Searches' feature where you can save different locations and switch between them easily. OR As a workaround... ⇲

Does not show available homes for sale

Fix: Ensure that you have selected the correct filters for homes for sale. Check that you are not filtering out listings by price range or other... ⇲

No section for selecting apartments

Fix: Check the app's filter options to see if there is a category for apartments. If not, consider using the general search feature and include '... ⇲

Limited keyword search functionality

Fix: Try using more specific keywords or phrases in your search to yield better results. For example, include the type of property or specific fe... ⇲

Zero results for condos in towns

Fix: Ensure that you are searching in the correct town and that the filters are set to include condos. Double-check the spelling of the town name... ⇲

No option for radius searches

Fix: Check if the app has a map feature that allows you to visually search within a specific area. This can serve as a workaround for radius sear... ⇲

Missing room details in listings

Fix: Check if there are any settings in the app that allow you to display more detailed information about listings. Adjust these settings if avai... ⇲

Filters do not work correctly

Fix: Reset the filters to their default settings and then reapply them one by one to identify if a specific filter is causing the issue. OR If... ⇲
 
Account issue

User info not recognized after update

Fix: Log out of the app and log back in to refresh your user profile. This can sometimes resolve recognition issues after an update. OR If the... ⇲
 
Bugs issue

Requires frequent app restarts

Fix: Close the app completely and restart your iPhone to clear any temporary glitches that may be causing the issue. OR Check for any availabl... ⇲

OneKey does not function properly

Fix: Uninstall and reinstall the app to ensure that you have the latest version and that all features are functioning correctly. OR Check your... ⇲
 
UI issue

Sorting issues

Fix: Check the sorting options available in the app and ensure you have selected the desired criteria (e.g., price, date listed). OR If sortin... ⇲

Difficult navigation to find agents

Fix: Use the search bar to directly search for agents by name or agency, which can be quicker than navigating through menus. OR Check if there... ⇲

Inadequate information display

Fix: Check if there are any settings in the app that allow you to customize the information displayed for listings. Adjust these settings if avai... ⇲
 
Support issue

No tutorial for usage

Fix: Explore the app's settings or help section to see if there are any guides or FAQs available that can assist you in navigating the app. OR... ⇲
 
Login issue

Frequent glitches during login

Fix: Ensure that you are entering the correct login credentials. If you have forgotten your password, use the 'Forgot Password' feature to reset... ⇲
 
Network issue

Limited internet connectivity issues

Fix: Check your Wi-Fi or cellular data connection to ensure you have a stable internet connection. Try switching between Wi-Fi and cellular data... ⇲
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 what users are saying
Good experience
94.2%

Bad experience
3.4%

Neutral
2.4%

~ from our NLP analysis of 3,391 combined software ratings.

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 Private Data OneKey collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Identifiers
    • Usage Data