fix problems on StockX [iphone]

—— Run into issues on StockX? Get help pending when official support gets back to you!

StockX - Sneakers and Apparel

Info:

company: StockX LLC

: https://help.stockx.com/s/?language=en_US

: stockx.com

Chat with our AI-based StockX Support

🛠️ Resolved Issues on iPhone:

—— Does any problem match yours? click to get a solution tailored for you

No package pick-up option

Fix: Consider using a local courier service that offers package pick-up. Many courier companies allow you to schedule a pick-up from your home or... »»

High prices for certain sneakers

Fix: Set up alerts for price drops on sneakers you are interested in. Use price tracking websites or apps that notify you when prices decrease, a... »»

Security issue

Concerns about authenticity

Fix: Research the sneaker model you are interested in and familiarize yourself with its authentic features. Look for detailed guides online that... »»

Potential for shill bidding

Fix: Research the seller's history and reviews before placing a bid to ensure they have a good reputation and are less likely to engage in shill... »»

Support issue

Slow customer service response

Fix: Try using the app's live chat feature, if available, as it may provide quicker responses than email or phone support. OR Check the app's... »»

Rude customer service

Fix: Remain calm and polite when communicating with customer service representatives, as this can sometimes lead to a more positive interaction.... »»

Automated responses to customer inquiries

Fix: When contacting customer service, try to ask specific questions that may require a personalized response, rather than general inquiries that... »»

Settings issue

Tedious selling process

Fix: Prepare all necessary information and photos of your item in advance to streamline the listing process. This includes taking high-quality im... »»

Printing issue

Difficulties with shipping label printing

Fix: Ensure your printer is properly connected and has enough ink and paper. If you encounter issues, try restarting your printer and computer be... »»

Loading issue

Inconsistent authentication times

Fix: Be proactive by checking the app for updates on your item's authentication status regularly, as this may provide you with the latest informa... »»

Payments issue

High fees for buying and selling

Fix: Factor in the fees when pricing your items for sale to ensure you still make a profit. Research similar items to set competitive prices that... »»

Account issue

Issues with address validation

Fix: Double-check the address you are entering for accuracy, ensuring that all fields are filled out correctly, including street number, name, ci... »»

Limited return policy

Fix: Before purchasing, carefully read the return policy to understand the conditions under which returns are accepted, and consider this when ma... »»

Orders issue

Frequent order cancellations

Fix: Monitor your account for any notifications or messages regarding your orders, as these may provide insight into why cancellations are occurr... »»

Notifications issue

Poor communication regarding order status

Fix: Regularly check the app for updates on your order status, as this may provide the most current information available. OR If you have conc... »»

Bugs issue

Problems with item condition upon receipt

Fix: Inspect the item immediately upon receipt and take photos of any damage or issues. This documentation can be useful if you need to file a co... »»

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

94.6%

Bad experience

3.6%

Neutral

1.8%

~ from our NLP analysis of 949,824 combined software ratings.

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Private Data StockX collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Purchases
- Location
- Identifiers
- Usage Data
Data Linked to You: The following data may be collected and linked to your identity:
- Purchases
- Location
- Contact Info
- Identifiers
- Usage Data
- Diagnostics
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Diagnostics