fix problems on Shudder [iphone]

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—— Run into issues on Shudder? Get help pending when official support gets back to you!

Shudder: Horror & Thrillers
Info:
company: AMC Networks Inc.
: http://support.shudder.com/
: www.shudder.com
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Syncing issue

does not save progress in shows or movies

Fix: Make sure you are logged into your account consistently. If you switch between devices or log out frequently, the app may not save your prog... ⇲

watchlist items disappear

Fix: Ensure that you are logged into the same account where you added the items to your watchlist. If you have multiple accounts, this could be t... ⇲
 
Search issue

limited search options

Fix: To enhance your search experience, try using specific keywords or phrases related to the content you are looking for. For example, instead o... ⇲
 
Compatibility issue

no closed captions on Apple TV

Fix: Check the settings on your Apple TV. Go to Settings > Accessibility > Subtitles and Captioning, and ensure that 'Closed Captions + SDH' is t... ⇲

inconsistent availability of titles

Fix: To stay updated on the availability of titles, regularly check the app for new releases and removals. Shudder often updates its library, and... ⇲
 
Account issue

issues with password reset email

Fix: If you are not receiving the password reset email, check your spam or junk folder. Sometimes, automated emails can be filtered incorrectly.... ⇲
 
Payments issue

double charging for subscriptions

Fix: Check your subscription status in the App Store. Go to Settings > [your name] > Subscriptions to see if you have multiple active subscriptio... ⇲
 
Support issue

customer service response issues

Fix: If you are having trouble getting a response from customer service, try reaching out through different channels. If you initially emailed th... ⇲
 
Settings issue

no easy way to manage subscriptions

Fix: To manage your subscription, go to Settings > [your name] > Subscriptions on your iPhone. Here, you can view your active subscriptions, chan... ⇲
 
Audio issue

audio overlay issues with Shudder TV

Fix: Check your device's audio settings. Go to Settings > Sounds & Haptics and ensure that the volume is set appropriately. Sometimes, audio issu... ⇲
 
Loading issue

lag when resuming playback

Fix: Ensure that your internet connection is stable. If you are on Wi-Fi, try moving closer to the router or restarting your router to improve co... ⇲
 
Customization issue

no 30-second rewind/forward buttons

Fix: As a workaround, use the standard rewind and fast-forward buttons available in the player. While it may not be as convenient, you can manual... ⇲
 
Login issue

frequent log-in prompts on Apple TV

Fix: Ensure that your Apple TV software is up to date. Go to Settings > System > Software Updates and check for updates. An outdated system can c... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
86.0%

Bad experience
10.0%

Neutral
4.0%

~ from our NLP analysis of 15,009 combined software ratings.

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 Private Data Shudder collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • Location
    • Contact Info
    • User Content
    • Browsing History
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Search History
    • Browsing History
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Monthly Membership: $6.99 Access to unlimited gore and horror
  2. Monthly Membership: $6.99 Access to unlimited gore and horror
  3. Annual Membership: $71.99 Access to unlimited gore and horror
  4. Monthly Membership: $6.99 Access to unlimited gore and horror