fix problems on FairPrice Group [iphone]

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—— Run into issues on FairPrice Group? Get help pending when official support gets back to you!

FairPrice Group
Info:
company: NTUC Fairprice Co-operative Limited
: https://help.fairprice.com.sg/hc/en-us
: www.fairprice.com.sg
Chat with our AI-based FairPrice Group Support
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Settings issue

brightness adjustment issue

Fix: 1. Adjust your device's brightness: Go to Settings > Display & Brightness and adjust the brightness slider to see if it improves visibility... ⇲

does not remember default store

Fix: 1. Set your default store manually: Open the app, navigate to the store selection, and choose your preferred store. Make sure to save the se... ⇲

cannot add items after order placement

Fix: 1. Review your order: After placing an order, check if there is an option to modify or add items before final confirmation. OR 2. Create... ⇲
 
Ads issue

unnecessary pop-ups during QR scanning

Fix: 1. Disable notifications: Go to your iPhone settings, find the FairPrice app, and turn off notifications to reduce pop-ups during QR scannin... ⇲
 
Network issue

scan & go feature offline without notice

Fix: 1. Ensure you have a stable internet connection: Before using the scan & go feature, check your connection to avoid offline issues. OR 2.... ⇲
 
Payments issue

international Visa card processing issues

Fix: 1. Verify card compatibility: Check with your bank to ensure your international Visa card is enabled for online transactions and internation... ⇲

Apple Pay integration broken

Fix: 1. Check Apple Pay settings: Go to Settings > Wallet & Apple Pay and ensure your cards are set up correctly and Apple Pay is enabled. OR... ⇲
 
Inventory issue

items out of stock despite availability in-store

Fix: 1. Refresh the app: Close and reopen the app to refresh the inventory data, which may resolve discrepancies between in-store and app availab... ⇲
 
Syncing issue

cart does not save items

Fix: 1. Ensure you are logged in: Make sure you are logged into your account, as items may not save if you are using the app as a guest. OR 2.... ⇲
 
Availability issue

low availability of delivery slots

Fix: 1. Check at different times: Delivery slots may open up at different times, so check back frequently for availability. OR 2. Consider alt... ⇲
 
Loading issue

images do not load after several pages

Fix: 1. Restart the app: Close the FairPrice app completely and reopen it to refresh the image loading process. OR 2. Check your internet conn... ⇲
 
Slow issue

FairPrice Group slows down after multiple interactions

Fix: 1. Restart your device: A simple restart can help clear temporary files and improve app performance. OR 2. Clear app cache: Go to your iP... ⇲

slow item display

Fix: 1. Clear app cache: Go to your iPhone settings, find the FairPrice app, and clear the cache to help improve item display speed. OR 2. Res... ⇲

excessive time to complete an order

Fix: 1. Prepare your cart in advance: Add items to your cart before starting the checkout process to save time. OR 2. Use saved payment method... ⇲
 
Crashes issue

frequent app crashes

Fix: 1. Update the app: Ensure you have the latest version of the FairPrice app, as updates often include bug fixes that can reduce crashes. OR... ⇲
 
Bugs issue

discount calculation issue for wine

Fix: 1. Manually calculate discounts: Keep a calculator handy to verify discounts on wine purchases until the app issue is resolved. OR 2. Che... ⇲

numerous errors

Fix: 1. Restart the app: Close and reopen the app to clear temporary errors that may be causing issues. OR 2. Check for updates: Ensure you ha... ⇲
 
UI issue

UI needs improvement

Fix: 1. Familiarize yourself with the layout: Spend some time exploring the app to better understand its navigation and features. OR 2. Provid... ⇲
 
Login issue

login issues and app crashes

Fix: 1. Reset your password: If you are having trouble logging in, try resetting your password through the app or website. OR 2. Clear app cac... ⇲

requires email and password each time

Fix: 1. Enable 'Remember Me' option: If available, check the 'Remember Me' option during login to avoid entering credentials each time. OR 2.... ⇲
 
Registration issue

plastic card requirement for registration

Fix: 1. Use a digital version: If available, check if your bank offers a digital version of your plastic card that can be used for registration.... ⇲

silly registration requirements

Fix: 1. Review requirements: Carefully read the registration requirements and gather all necessary information before starting the process. OR... ⇲
 
Search issue

search function is ineffective

Fix: 1. Use specific keywords: When searching, try using more specific terms or product names to improve search results. OR 2. Browse categori... ⇲
 
Compatibility issue

FairPrice Group does not work on non-jailbroken devices

Fix: 1. Ensure your device is updated: Make sure your iPhone is running the latest iOS version to ensure compatibility with the app. OR 2. Che... ⇲

incompatibility with older iOS versions

Fix: 1. Update your iOS: If possible, update your device to the latest iOS version to ensure compatibility with the app. OR 2. Use an older ve... ⇲
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 what users are saying
Good experience
66.1%

Bad experience
22.6%

Neutral
11.3%

~ from our NLP analysis of 115 combined software ratings.

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 Private Data FairPrice Group collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Diagnostics