fix problems on Nanit [iphone]

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—— Run into issues on Nanit? Get help pending when official support gets back to you!

Nanit
Info:
company: Udisense inc.
: http://support.nanit.com
: www.nanit.com
Chat with our AI-based Nanit Support
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Crashes issue

Nanit crashes

Fix: Make sure that your iPhone is running the latest version of iOS. Go to Settings > General > Software Update to check for updates. Keeping yo... ⇲
 
Loading issue

buffering during live feed

Fix: Reduce the number of devices connected to your Wi-Fi network while using the live feed. This can help free up bandwidth and reduce buffering... ⇲

lag in live feed

Fix: Reduce the number of devices using the same Wi-Fi network while streaming the live feed. This can help improve performance and reduce lag.... ⇲
 
Notifications issue

delayed notifications

Fix: Check your notification settings in the Nanit app. Go to Settings > Notifications and ensure that notifications are enabled and set to the d... ⇲

confusing alerts

Fix: Review the alert settings in the Nanit app to customize which alerts you want to receive. Go to Settings > Alerts and adjust them according... ⇲
 
Bugs issue

inaccurate sleep data

Fix: Ensure that the breathing wear is fitted correctly on your child. A loose or improperly placed wear can lead to inaccurate readings. Follow... ⇲

false alerts for movement

Fix: Adjust the sensitivity settings for motion detection in the Nanit app. Go to Settings > Motion Detection and lower the sensitivity to reduce... ⇲

inconsistent monitoring

Fix: Ensure that your Wi-Fi connection is stable and strong, as inconsistent monitoring can often be a result of poor connectivity. Consider usin... ⇲

sensitivity issues with breathing wear

Fix: Check the fit of the breathing wear to ensure it is snug but not too tight. A proper fit is crucial for accurate readings. OR If sensitiv... ⇲
 
Updates issue

difficulties with app updates

Fix: Check your internet connection to ensure it is stable. A poor connection can prevent app updates from downloading. If necessary, switch to a... ⇲
 
Camera issue

limited camera rotation

Fix: If the camera is physically obstructed, try repositioning it to a more open area where it can rotate freely without hitting any objects. O... ⇲

inability to adjust camera remotely

Fix: Check the app settings to ensure that remote control features are enabled. This may be found under Settings > Camera Control. OR If remot... ⇲
 
Payments issue

subscription fees for additional cameras

Fix: Evaluate your needs and consider whether you can manage with a single camera. If you need additional cameras, look for promotional offers or... ⇲
 
Support issue

poor customer support response

Fix: Utilize the FAQ section on the Nanit website for common issues and troubleshooting tips. This can often provide quick solutions without need... ⇲
 
Network issue

inability to reconnect automatically

Fix: Check the app settings to ensure that the option for automatic reconnection is enabled. This may be found under Settings > Network or simila... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
91.3%

Bad experience
6.8%

Neutral
1.9%

~ from our NLP analysis of 22,858 combined software ratings.

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 Private Data Nanit collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Sensitive Info
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • User Content

  Cost of Subscriptions
  1. Memories Plan 850039438059: $119.99 Nanit Insights Memories - Year
  2. Memories Plan 850039438059: $119.99 Nanit Insights Memories - Year
  3. Memories Plan 850039438059: $119.99 Nanit Insights Memories - Year
  4. Memories Plan 850039438059: $119.99 Nanit Insights Memories - Year
  5. Insights Premium 850039438059: $119.99 Nanit Insights Premium - Year
  6. Memories Plan 850039438059: $119.99 Nanit Insights Memories - Year
  7. Milestones Plan 850039438073: $299.99 Nanit Insights Milestones - Year
  8. Milestones Plan 850039438073: $299.99 Nanit Insights Milestones - Year
  9. Memories Plan 850039438059: $119.99 Nanit Insights Memories - Year
  10. Memories Plan 850039438059: $119.99 Nanit Insights Memories - Year