fix problems on Mobi [iphone]

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—— Run into issues on Mobi ? Get help pending when official support gets back to you!

Mobi by Rogers
Info:
company: Fifteen
: https://www.mobibikes.ca/en/contact-us
: www.mobibikes.ca
Chat with our AI-based Mobi Support
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Freezing issue

frequently freezes

Fix: Close other apps running in the background. Double-click the home button (or swipe up from the bottom on newer iPhones) to see all open apps... ⇲
 
Login issue

difficult to log in

Fix: Ensure you are entering the correct username and password. If you have forgotten your password, use the 'Forgot Password?' link on the login... ⇲
 
Payments issue

checkout process is complicated

Fix: Take your time to read each step of the checkout process carefully. Make sure to fill in all required fields and check for any error message... ⇲

mystery charges occur

Fix: Review your transaction history in the app to identify any charges you do not recognize. Go to your account settings and check your billing... ⇲

confusing subscription pricing

Fix: Take time to read the subscription options available in the app. Go to the subscription section and review the details of each plan carefull... ⇲

no support for Apple Pay

Fix: Check if your Apple Pay is set up correctly. Go to Settings > Wallet & Apple Pay and ensure your cards are added and verified. OR If Appl... ⇲
 
Crashes issue

Mobi crashes during payment

Fix: Ensure your payment method is valid and has sufficient funds. Check your payment settings in the app and update any expired information. O... ⇲
 
Network issue

location services do not work

Fix: Check your location settings. Go to Settings > Privacy > Location Services and ensure that Location Services are enabled for the Mobi app.... ⇲

Mobi does not show user position

Fix: Ensure that you have granted the app permission to access your location. Go to Settings > Privacy > Location Services > Mobi and select 'Whi... ⇲
 
Bugs issue

bikes do not unlock easily

Fix: Make sure your app is updated to the latest version, as updates may fix unlocking issues. Follow the steps to update the app as mentioned ea... ⇲

difficult to return bikes

Fix: Familiarize yourself with the bike return process outlined in the app. Look for a help or FAQ section that may provide step-by-step instruct... ⇲
 
Compatibility issue

Mobi does not support autofill

Fix: Manually enter your information in the required fields. Make sure to double-check for typos or errors that could prevent successful entry.... ⇲
 
Downloads issue

slow download times

Fix: Check your internet connection. If you are on Wi-Fi, try moving closer to the router or switching to cellular data to see if the download sp... ⇲
 
Notifications issue

no clear cost alerts

Fix: Check the app settings to see if there are options to enable notifications for costs or charges. Go to Settings > Notifications and ensure M... ⇲
 
UI issue

multiple screens do nothing

Fix: Try navigating back to the main menu or home screen of the app. Sometimes, screens may not load properly due to connectivity issues. OR F... ⇲

buttons are poorly placed on screen

Fix: Try adjusting your screen orientation (landscape vs. portrait) to see if the button placement improves. Some apps may have different layouts... ⇲
 
Loading issue

Mobi times out

Fix: Ensure you have a stable internet connection. If you are on Wi-Fi, try switching to cellular data or vice versa to see if that helps. OR... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Bad experience
81.0%

Good experience
15.5%

Neutral
3.4%

~ from our NLP analysis of 58 combined software ratings.

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 Private Data Mobi collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Financial Info
    • Contact Info
    • Identifiers
    • Diagnostics