fix problems on Cedars-Sinai [iphone]

​

—— Run into issues on Cedars-Sinai? Get help pending when official support gets back to you!

Cedars-Sinai
Info:
company: Cedars-Sinai Medical Center
: https://www.cedars-sinai.org/mycslink.html
: www.cedars-sinai.org
Chat with our AI-based Cedars-Sinai Support
   Hello! How can I assist you?  

characters left:
 
UI issue

Difficult navigation between menus

Fix: 1. Familiarize yourself with the layout: Spend some time exploring the app to understand where different features are located. 2. Use the se... ⇲

Input fields obscured by text

Fix: 1. Rotate your device: Sometimes, switching to landscape mode can help display input fields more clearly. 2. Zoom out: If you are using a zo... ⇲

Disappearing access to doctor's notes

Fix: 1. Check app updates: Ensure you have the latest version of the app, as updates may fix access issues. 2. Log out and log back in: Sometimes... ⇲

Unintuitive transition animations

Fix: 1. Disable animations: Go to Settings > Accessibility > Motion and enable 'Reduce Motion' to simplify animations and make navigation feel sm... ⇲
 
Login issue

Inconsistent login behavior

Fix: 1. Ensure correct credentials: Double-check that you are entering the correct username and password. 2. Reset your password: If you suspect... ⇲

Requires multiple logins for appointments

Fix: 1. Save login credentials: Use the 'Remember Me' feature if available, or save your credentials in a password manager for easier access. 2.... ⇲
 
Notifications issue

Delayed email notifications

Fix: 1. Check notification settings: Go to Settings > Notifications > Cedars-Sinai and ensure that notifications are enabled. 2. Refresh email se... ⇲

Email notifications for irrelevant updates

Fix: 1. Adjust notification settings: Go to Settings > Notifications > Cedars-Sinai and customize which notifications you want to receive. 2. Che... ⇲
 
Support issue

Cannot cancel appointments without a phone call

Fix: 1. Check the app for cancellation options: Navigate to your appointments section and look for any cancellation options. 2. Use the website:... ⇲

No live assistance for technical issues

Fix: 1. Check the FAQ section: Look for a help or FAQ section within the app that may address common technical issues. 2. Use online resources: S... ⇲

Doctors may not respond in a timely manner

Fix: 1. Set expectations: Understand that response times may vary and allow for some time before following up. 2. Use the app to send a follow-up... ⇲
 
Messages issue

Messages to doctors sometimes fail to send

Fix: 1. Check your internet connection: Ensure you have a stable internet connection before sending messages. 2. Restart the app: Close the app c... ⇲

Limited access to previous messages

Fix: 1. Check the app settings: Look for any options within the app that may allow you to view archived or previous messages. 2. Use the website:... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
95.7%

Bad experience
2.5%

Neutral
1.7%

~ from our NLP analysis of 48,070 combined software ratings.

 Switch to these Alternatives:
UCLA Health
Blue Shield of California
Sameday Health
Modern Animal
YMCA LA
Providence
Flow Health Patient Portal
Carbon Health - Medical Care
Keck Medicine myUSCchart
Equinox+

 Private Data Cedars-Sinai collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Financial Info
    • Contact Info
    • User Content
    • Search History
    • Browsing History
    • Usage Data
    • Sensitive Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics