fix problems on Bitly [iphone]

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—— Run into issues on Bitly? Get help pending when official support gets back to you!

Bitly: Connections Platform
Info:
company: Bitly, Inc.
: https://support.bitly.com
: bitly.com
Chat with our AI-based Bitly Support
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Bugs issue

Links copied incorrectly

Fix: 1. Ensure you are using the latest version of the Bitly app. Update it via the App Store if necessary. 2. When copying links, make sure to... ⇲

Inability to delete links

Fix: 1. Ensure you are logged into your account and have the necessary permissions to delete links. 2. Try refreshing the app or logging out and... ⇲

Bitly is buggy and not user-friendly

Fix: 1. Ensure you are using the latest version of the app, as updates often fix bugs. 2. Restart the app or your device to clear temporary glit... ⇲

New links not acknowledged as valid

Fix: 1. Check your internet connection to ensure it is stable when creating new links. 2. Log out of your account and log back in to refresh you... ⇲
 
Customization issue

Bitly does not allow customization of URLs

Fix: 1. Check if you are logged into your Bitly account, as customization options may be limited for guest users. 2. If you are logged in and st... ⇲
 
Network issue

Failed to connect to server

Fix: 1. Check your internet connection to ensure it is stable. Switch between Wi-Fi and cellular data to see if the issue persists. 2. Restart y... ⇲
 
Login issue

Facebook authentication fails

Fix: 1. Check if you have the latest version of the Bitly app and the Facebook app. Update both if necessary. 2. Ensure that your Facebook accou... ⇲
 
Permissions issue

Links blocked without explanation

Fix: 1. Review the Bitly terms of service to ensure your links comply with their policies. 2. If you believe the links are being blocked incorre... ⇲
 
Crashes issue

Bitly crashes or freezes

Fix: 1. Ensure your iPhone's operating system is up to date. Go to Settings > General > Software Update. 2. Close all other apps running in the... ⇲
 
Support issue

Limited customer support options

Fix: 1. Check the Bitly help center or FAQ section within the app for common issues and solutions. 2. Utilize community forums or user groups on... ⇲

No way to report issues directly

Fix: 1. Document the issues you encounter, including steps to reproduce them, and keep a record for your reference. 2. Use community forums or s... ⇲
 
Compatibility issue

Inconsistent performance between app and website

Fix: 1. Ensure both the app and website are updated to the latest versions. 2. If you notice discrepancies, try using the website for critical t... ⇲
 
Account issue

Requires account creation to access features

Fix: 1. If you are uncomfortable creating an account, consider using the app for basic features that do not require an account. 2. If you decide... ⇲
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 what users are saying
Good experience
55.8%

Bad experience
39.7%

Neutral
4.5%

~ from our NLP analysis of 156 combined software ratings.

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 Private Data Bitly collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • User Content
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Usage Data
    • Diagnostics